Caroline Quintin
Saint-Michel,QC
Summary
Dynamic and versatile self-taught professional with experience in information systems, operations, and financial support.
Managed approximately 350 accounts, overseeing inventory valued at around $5 million.
Achieved ≈ 30%increase in customer satisfaction through exceptional customer service
Proud author and developer of over 60 business processes.
Demonstrates strong analytical management skills and extensive experience in implementing new and improved software systems.
Participated in complex local and international projects involving innovative and new business models.
Delivered numerous internal training sessions to management and colleagues
Overview
37
37
years of professional experience
Work History
Senior Account Specialist (Remote)
Stella-Jones |Woods industries |Maritimes Territories.
Montreal, QC
03.2025 - 11.2025
- Ensured profitability by managing quotes, order processing, and invoicing for the utility poles and timber department.
- Maintain purchasing and sales activities, ensured transaction accuracy, and kept supplier and item records up to date.
- Facilitated quote requests to support customer inquiries and managed purchase and sales orders to ensure timely fulfillment.
- Use SAP, Power BI, and Excel for reporting and data analysis.
- Design orders for goods in collaboration with suppliers.
- Resolve discrepancies in shipments using logistics.
- Produced reconciliation reports and month-end summaries while monitoring purchase and sale orders for accuracy.
- Participated in wood purchase sales, collaborating with buyers on price adjustments to optimize transaction value.
- Learn to manage multiple tasks efficiently using strong problem-solving skills.
- Work in collaboration with the IT team to design new products or extend existing ones based on their location.
Logistics & Cust Systems Solution Partner (Remote)
Roche |Pharmaceutical Industry |Canada customer & International affiliates.
Laval, Canada
02.2016 - 08.2024
- Qualitative and quantitative measures are utilized by the Operations Manager to process daily operations, including measurements provided by our external warehousing partner, which record customer service characteristics and generate a key performance indicator (KPI).
- Give training of new members of the customer service team and manage operations and billing issues.
- Creating and revising the Sales and Returns Policy for the Diabetes Care Division.
- User acceptance tests (UAT) are used in conjunction with automation and project implementation.
- Assisted with Health Canada recalls.
- Acted as a support and collaborated with our audits of Canadian operations.
- Roche Diabetes Care Portfolio MDGM Creation; ensuring product assembly and executing promotional operations.
- Supported GL usage for invoices, credits, debits, memos, inventory destructions.
- Author of the Canadian procedure for new customer accounts for the Costa Rica associated with SAP and Salesforce systems.
- Oversaw inventory management processes to maintain accurate stock records.
- Compliance; coordinate SAP system and with external warehousing partner; analyzing discrepancies and destructions.
- Warehouse Operations Management; ensure uniform S&OP.
- Compliance with quality and environmental standards.
- Manage and coordinate Warehouse teams.
- Shared knowledge and expertise on system processes and features with EM team; SAP and EDI system features with Global team.
- Canadian Operations: Data & replenishing order coordination data accuracy and approval orders across multiple informatic systems.
- Continuously improving process methodologies for global efficiency and standards improvement.
- Global Interventional Collaboration; addressing operational challenges.
- Enhancing process improvement.
- Changes to Current Commercial Processes; conducted, coordinated, and implemented. Aimed to help organization achieve objectives.
- Improved patient experience.
- Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people's lives.
Responsible Compression Garments (On-site)
BSN Medical | Pharmaceutical industry |Canada customers & International manufacturers.
Laval, Canada
12.2006 - 02.2016
- Customized patient-specific compression garments, managed orders, ensured accurate processing to enhance patient satisfaction.
- Rigorous order processing using SAP system for real-time garment design.
- Served as primary contact for manufacturers in Germany and the U.S., negotiated replacements, communicated with customers, maintained order accuracy and timely delivery.
- Certified skilled tailors to guarantee quality and accuracy in compression garment production.
- Achieved 30% revenue increase through strategic negotiations.
- Developed professional relationships with specialists to facilitate seamless delivery of compression garments.
- Provided exceptional customer service, exceeding customer expectations.
Commercial Assistant (On-Site)
Erfa Canada Inc. |Pharmaceutical industry |Canada Territories.
Montreal, Canada
12.2005 - 12.2006
- Managed inventory levels with external partners to ensure seamless order processing and prevent stockouts.
- Coordinated tender processes, including bid preparation, price negotiations, and contract management, securing new business.
- Managed inventory levels with external partners to prevent stockouts.
- Ensured efficient customer order management from receipt to delivery.
- Assisted in evaluating and pursuing new business opportunities through the tender process. to explore new market opportunities.
- Utilized bid preparation, price negotiation, and contract administration skills to enhance new business acquisition.
- Oversaw establishment license maintenance, adhering to regulatory requirements and operational best practices.
Customer Service Representative (On-site)
Fresenius Medical Care Dialysis |Heath Care industry |Quebec territory.
Montreal, Canada
12.2004 - 12.2005
- Managed hospital and patient accounts, ensuring timely processing of orders and updates of patient records.
- Coordinated monthly inventory and logistics for dialysis supplies, facilitating patient care and enhancing communication with healthcare staff.
- Managed home delivery logistics, ensuring timely delivery of essential supplies to patients.
- Manages inventory and orders monthly.
- Provides administrative support.
- Ensured efficient maintenance of patient files and streamlined communication with healthcare providers.
Claim Agent | Customer Service Agent (On-site)
Pharmasciences & Paladins |Pharmaceutical Industry |Canada territories.
Montreal, Canada
12.1996 - 12.2004
- Coordinated client onboarding, credit approvals, and inventory for pharmaceutical accounts, ensuring compliance and operational efficiency.
- Resolved customer inquiries and complaints while managing account tasks, including payments, refunds, and credit verification.
Other Professional Experiences
Various Enterprises |Retail stores, clothing boutiques, bartenders, food services, and receptionist.
Monteregie, QC
05.1989 - 12.1996
- Held management roles, managing teams of up to five members and positions as Administrative Assistant, Head Cashier, and Receptionist, providing administrative support, delivering customer service, and conducting training sessions to improve team skills and performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Proposed innovative ideas and solutions that improved team outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized software and tools to streamline processes and enhance operational performance.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Professional Certifications - Logistic & Supply Chained
Udemy
Online01-2024
Professional Certifications - Computer Science
Udemy
Online01-2024
Certifications & Badges - Extra
Udemy
Online01-2024
Professional Certifications - Management
Udemy
Online01-2023
GED -
Sir Wilfrid Laurier School Board
Laval, Qc01-2005
Skills
- Cross-Functional Project Leadership
- Regulatory Compliance & Quality Assurance
- Project Management (UAT, GMP, Scenario Creation, MS Project)
- Strategic Planning & Business Process Optimization (S&OP, ISO)
- Inventory Management (ABC, FIFO, Batch Management, WMS)
- Financial Operations & Assessment (PF, GL, COGS, Finance Reporting)
- Supply Chain & Logistics (Transport Knowledge, 3PL, Distribution)
- Data Analysis & Reporting (Power BI, Salesforce, SAP Reports)
- Informatic Systems (Jira, SAP, ERP, API, EDI, Windchill, Salesforce)
- Methodologies: SS, Lean GB, Agile
- Teamwork & Collaboration (Mentoring, Management, Partners)
- Claims & Returns (CR, DR, Affiliate Returns)
- B2B, B2C, B2D, B2E, O2C, OMS, ROI, VMI, DC, SCM
- Regulatory & Licensing (CAPA, Lot Tracking, Recall, FDA, DEL)
- Transportation & Customs (BOL, POD, CBSA, CARM, HS, RR, FCL, LCL, LTL, FTL)
- Third-Party Logistics (Kuehne & Nagel, FedEx, UPS, Canada Post, Purolator, etc)
- Global Collaboration (Canada, Switzerland, Germany, US, India, Costa Rica, Spain)
Languages
English
Full Professional
French
Native/ Bilingual
Accomplishments
2007 Award of the Year, BSN Medical.
2017 Award of the Year, Roche.
2021 Award of the Year, Roche.
2017 Year-End Realization, Roche.
2021 Year-End Realization, Roche.
2022 Year-End Realization, Roche.
2017 Award of the Year, Roche.
2021 Award of the Year, Roche.
2017 Year-End Realization, Roche.
2021 Year-End Realization, Roche.
2022 Year-End Realization, Roche.
Projects
Improving Informatic System, Optimize statistics by standardizing customer account data. Implement an automation output type for order confirmations and invoicing. Enhancing Organizational Capacity, Producing reference documents for the customer service and logistics teams., Contributing to the creation of work procedures for creating new accounts.
Affiliations
From a young age, I was entrusted by my father to assist with his basement-based business. I quickly developed skills in customer interactions, with sales support and taking responsibility. These experiences fostered my reliability and understanding that even small contributions can contribute to a business’s success.
Personal Information
Citizenship: Permanent Canadian.
References
References available upon request.
Phone
Canada (+1) 514-262-0375
Timeline
Senior Account Specialist (Remote)
Stella-Jones |Woods industries |Maritimes Territories.
03.2025 - 11.2025
Logistics & Cust Systems Solution Partner (Remote)
Roche |Pharmaceutical Industry |Canada customer & International affiliates.
02.2016 - 08.2024
Responsible Compression Garments (On-site)
BSN Medical | Pharmaceutical industry |Canada customers & International manufacturers.
12.2006 - 02.2016
Commercial Assistant (On-Site)
Erfa Canada Inc. |Pharmaceutical industry |Canada Territories.
12.2005 - 12.2006
Customer Service Representative (On-site)
Fresenius Medical Care Dialysis |Heath Care industry |Quebec territory.
12.2004 - 12.2005
Claim Agent | Customer Service Agent (On-site)
Pharmasciences & Paladins |Pharmaceutical Industry |Canada territories.
12.1996 - 12.2004
Other Professional Experiences
Various Enterprises |Retail stores, clothing boutiques, bartenders, food services, and receptionist.
05.1989 - 12.1996
Professional Certifications - Logistic & Supply Chained
Udemy
Professional Certifications - Computer Science
Udemy
Certifications & Badges - Extra
Udemy
Professional Certifications - Management
Udemy
GED -
Sir Wilfrid Laurier School Board