Caroline Poirier
Moncton,NB
Summary
Well-qualified Donor Care Associate and Realtor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Keller Williams Capital Realty
2023.04 - Current
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Assist clients in navigating complex financial transactions, ensuring smooth process from start to end.
- Deliver exceptional customer service by addressing client concerns promptly and professionally throughout entire transaction process.
- Ensure compliance with federal/state laws regulating real estate transactions.
Donor Cate Associate/Trainer
Canadian Blood Services
2015.09 - Current
- Perform phlebotomy during the blood collection process in strict adherence to health and safety standards, ensuring the safe and efficient collection of donor blood.
- Use excellent customer service skills for registration and confidential screening, determining donor eligibility and give a positive donor experience.
- Train new and current staff on current and updated work instructions
- Taking part of being in the Health and Safety Committee with monthly meetings and actions on safety issues
- Contributing to extra roles in the union CUPE 1655 as a Trustee and Shop Steward
Program Clerk - Group Booker
Canadian Blood Services
2019.01 - 2020.06
- Managing over 366 recurring group reservations and bookings.
- Data entry of group attendance, number of donations and weekly statistics using Microsoft word and Excel.
- Daily meetings with each Atlantic provinces Territory Manager and director to meet targets of group donations
- Use of company matrices such as Event Scheduling System and Appointment Manager System.
- Sending reminders and confirming with group champion.
Graphic Designer
Dieppe Imaging / Les Éditions De La Tour Pichkin
2012.06 - 2019.10
- Conception and ideas of various projects such as brochures, logos, posters, business cards, wedding invitations, promotional materials and more.
- Created aesthetically-pleasing graphic design and conception of 4 the magazines Destination Famille
- Worked with customers to understand needs and provide excellent services.
- Used Adobe Photoshop, Illustrator and Indesign to develop images and ideas
- Performed bindery and pre-press layout
Education
License Certificate - Real Estate
New Brunswick Real Estate Association
Fredericton, NB04.2023
Certificate - Phlebotomy
Algonquin College
Ottawa, ON09.2015
Diploma - Graphic Design
Collège Communautaire Du Nouveau-Brunswick
Dieppe, NB06.2012
Skills
- Excellent problem solving
- Database Management
- Spreadsheet development
- Correspondence Writing
- Creative solutions
- Customer Service
- Client Relations
- Help Desk Support
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Agent
Keller Williams Capital Realty
2023.04 - Current
Program Clerk - Group Booker
Canadian Blood Services
2019.01 - 2020.06
Donor Cate Associate/Trainer
Canadian Blood Services
2015.09 - Current
Graphic Designer
Dieppe Imaging / Les Éditions De La Tour Pichkin
2012.06 - 2019.10
License Certificate - Real Estate
New Brunswick Real Estate Association
Certificate - Phlebotomy
Algonquin College
Diploma - Graphic Design
Collège Communautaire Du Nouveau-Brunswick
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