To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Associate Director of Internal Operations
Kusic and Kusic Private Investigators Ltd
04.2018 - Current
Responsible for accounts receivables and collections
Open and manage new files/cases
Prepare and submit invoices
Assist with reports and videos.
Organized and maintain personnel documents updated.
Support the manager with any activities.
Carried out day-day-day duties accurately and efficiently.
Host
Sylvia Hotel
04.2017 - 08.2019
Monitored seating area and checked restrooms regularly to keep spotless.
Assisted managers with quickly resolving service- and food-related issues.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Answered customer questions about hours, seating and menu information.
Analyst HR
Gerdau Aços Especiais S.A,
12.2013 - 12.2016
Process salaries, bonus, and benefit programs of over 25,000 employees worldwide.
Support the Performance Goals Tools (PAD, PD and 360°)
Maintain and updated e-learning trainings
Control the matrix of qualifications (requirement for promotion)
Monthly RH reports
Assist employees with benefits and training process.
Helped solve diverse program problems with in-depth analysis.
Education
Associate Certificate - Business
BCIT – British Columbia Institute of Technology
Vancouver, BC
12.2018
Associate of Science - Customer Service
Greystone College Vancouver
Vancouver
12.2017
Bachelor of Science - Business
University Federal Do Rio Grande Do Sul
Porto Alegre, Brazil
06.2013
Associate of Science - Business
Groupe ESC – École Supérieure De Commerce De Troye
Troyes, France
12.2012
Skills
Human Resources Department Processes
Payroll Administration
SAP HR
Confidentiality and Data Protection
Ease with Computers and Technology
Strong Organizational Skills
Advanced MS Office Knowledge
Check Processing
Timeline
Associate Director of Internal Operations
Kusic and Kusic Private Investigators Ltd
04.2018 - Current
Host
Sylvia Hotel
04.2017 - 08.2019
Analyst HR
Gerdau Aços Especiais S.A,
12.2013 - 12.2016
Associate Certificate - Business
BCIT – British Columbia Institute of Technology
Associate of Science - Customer Service
Greystone College Vancouver
Bachelor of Science - Business
University Federal Do Rio Grande Do Sul
Associate of Science - Business
Groupe ESC – École Supérieure De Commerce De Troye
Volunteer Event Helper at The Association of Korean-Canadian Scientists and EngineersVolunteer Event Helper at The Association of Korean-Canadian Scientists and Engineers