Caroline Palfy
Summary
Highly personable and cooperative, bringing strong interpersonal skills to ensure smooth and engaging experiences for guests. Demonstrated ability to communicate effectively and empathetically fosters positive interactions and lasting impressions. Adept at managing dynamic environments and facilitating seamless coordination among team members. Committed to delivering exceptional service, strives to create memorable moments for all attendees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TOUR GUIDE & ON DOCK
Victoria Kayak
06.2020 - 09.2024
- Tour Guide (Water Otter) - Fully guided tours through Saanich Inlet and Victoria's inner and outer harbour. instruction for new paddlers, managing groups of paddlers, providing demonstration and practice of safety protocols, story telling of Victoria's history and landmarks
- Running Rental Dock (Dock Rat) - customer service, handles transactions, managing inventory, safety briefings, assists people before launch, setting up boats, cleaning boats
EXPO/SUPPORT
Boom + Batten Restaurant & Cafe
09.2022 - 05.2023
- Ensuring orders are fulfilled and delivered in a timely manner
- Assisting service staff, resolving customer complaints, bussing tables, helping with stock and inventory
- Worked effectively in fast-paced environments.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Host/Seating & training new employees
Education
Bachelor of Science - Biology And Education
Camosun College
Victoria, BC04-2027
High School Diploma -
Oak Bay High School
Victoria, BC05-2022
Skills
- Reliable Team Member
- Effective Multitasking
- Positive Interpersonal Skills
- Strong Communication Skills
- Composed in High-Stress Situations
- Dedicated Work Ethic
- Effective Time Management
- Team Player
Certification
- Serving It Right Certified
- Red Cross Standard First Aid and CPR level C
- FOODSAFE Level 1
- SKGABC Guide Level 2
- Certified Marine Radio Operator
- Paddle Canada Level
Timeline
EXPO/SUPPORT
Boom + Batten Restaurant & Cafe
09.2022 - 05.2023
TOUR GUIDE & ON DOCK
Victoria Kayak
06.2020 - 09.2024
Bachelor of Science - Biology And Education
Camosun College
High School Diploma -
Oak Bay High School
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