CAROLINE MCCARTNEY
Mokelumne Hill
Summary
Customer-service-focused professional with experience in healthcare and public-facing administrative roles. Background includes dental front-office coordination, dispatch and logistics support, and hospital patient registration. Skilled at managing multi-line phones, verifying insurance, processing payments, and maintaining accurate, confidential records. Recognized for reliability, attention to detail, and composure in fast-paced environments. Currently pursuing a B.S. in Business Administration to strengthen analytical and operational skills for public-service and administrative positions.
Overview
6
6
years of professional experience
Work History
Dispatcher (Temporary Projects)
CALWASTE RECOVERY SYSTEMS
01.2019 - 01.2025
- Responded to incoming calls and requests from drivers, supervisors, and external partners during statewide wildfire cleanup and recovery projects.
- Assigned routes, recorded updates, and tracked project metrics using Excel and internal software.
- Maintained detailed service logs for operational tracking and billing documentation.
Receptionist / Insurance Coordinator
DR. LATTA, WELLS & POBLACION DENTAL OFFICE
01.2023 - 01.2024
- Managed front-desk operations for a busy multi-provider dental practice, greeting patients and managing a full schedule of appointments.
- Verified dental insurance benefits, obtained pre-authorizations, and explained coverage, treatment estimates, and patient balances clearly and compassionately.
- Entered and updated patient records and treatment plans in Dentrix with a high degree of accuracy.
- Processed payments, balanced daily ledgers, and ensured compliance with HIPAA and practice policies.
- Supported dentists and hygienists through organized communication with patients, labs, and insurance carriers to maintain smooth daily operations.
Patient Access Representative
MARK TWAIN MEDICAL CENTER
01.2020 - 01.2021
- Registered patients in the Emergency Department, entering demographic and insurance information with 93%+ data validity.
- Verified eligibility, collected copays, and ensured accurate account setup.
- Supported patients in crisis situations with empathy and confidentiality while collaborating with nurses and providers.
Education
A.S. - Allied Health Sciences
Columbia College
A.S. - Business
Modesto Junior College
B.S. - Business Administration
California State University
Chico05.2027
Skills
- Customer & Public Service: Extensive experience assisting patients and the public in person and over the phone, ensuring clear communication and professional support
- Front Office & Scheduling: Proficient in multi-line call handling, patient scheduling, and coordination of appointments and follow-ups
- Records & Data Entry: High accuracy in updating electronic systems, maintaining logs, and auditing forms
- Billing & Insurance Processing: Skilled in verifying eligibility, calculating estimates, submitting claims, and posting payments
- Confidentiality & Compliance: Experienced with HIPAA and sensitive patient data management
- Technical Skills: Microsoft Office Suite (Excel, Word, Outlook), EPIC, Dentrix, and internal CRM systems
- Teamwork & Problem Solving: Dependable under pressure, able to coordinate across departments, and maintain professionalism in high-volume settings
Timeline
Receptionist / Insurance Coordinator
DR. LATTA, WELLS & POBLACION DENTAL OFFICE
01.2023 - 01.2024
Patient Access Representative
MARK TWAIN MEDICAL CENTER
01.2020 - 01.2021
Dispatcher (Temporary Projects)
CALWASTE RECOVERY SYSTEMS
01.2019 - 01.2025
A.S. - Business
Modesto Junior College
B.S. - Business Administration
California State University
A.S. - Allied Health Sciences
Columbia College