Hi, I’m
Caroline Lawindy
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
1
Registered Pharmacist partA
Work History
Christie Clinic, Oncology Department
Certified Pharmacy Technician, Oncology
04.2019 - 06.2020
Job overview
- Aka Chemo tech at Christie clinic oncology and hematology department IV mixing room Involves:
- Preparing each patient's specific Chemo routine
- Preparing pumps of chemo medications and 5FU pumps for patients to take home
- Calculating doses and drug quantity to be mixed in the IV room per dosages requested by the doctor
- Using the suitable technique while preparing each chemo medication, such as slow motion or vigorous shaking … etc
- Managing the inventory using LYNX system
- Using Epic to access each patient's chemo routines and double checking with each patient's nurse for any changes
- Using Epic to scan check and scan prep the medications used
- Using Epic to manage the inventory
- Preparing hydrating fluids and iron supplements IVs
- Dispensing emergency allergic reaction medications such as lorazepam, Benadryl, epinephrine or Sodium bicarb … etc.
- Exceeded quality assurance standards by consistently adhering to proper procedures for medication preparation, storage, and disposal.
- Increased accuracy in dosing calculations by applying strong mathematical skills to complex chemotherapy regimens.
- Fostered a culture of continuous improvement within the pharmacy department by actively participating in staff meetings and contributing valuable feedback on operational processes.
- Strengthened patient relationships by providing compassionate customer service and addressing concerns with empathy and professionalism.
- Reduced medication errors through diligent verification of prescriptions and meticulous attention to detail.
- Improved patient care by accurately preparing and dispensing oncology medications as the pharmacy was operating without a pharmacist on site.
- Aided in cost containment efforts through effective utilization of resources such as generic alternatives when appropriate, ultimately benefiting both patients and the organization financially.
- Enhanced efficiency in medication management by maintaining accurate records of medication inventories and patient profiles.
- Maintained a safe pharmacy environment by adhering to infection control procedures and proper handling of hazardous materials.
- Streamlined workflow processes by organizing pharmaceutical supplies and assisting in the timely delivery of medications to patients.
- Collaborated with healthcare providers to ensure optimal treatment plans for patients, resulting in better health outcomes.
- Facilitated smooth operations during busy periods by multitasking effectively between various responsibilities such as medication compounding, inventory management, and customer service tasks.
- Assisted in training new pharmacy technicians, leading to improved staff performance and increased productivity within the department.
- Expedited prescription processing times through proficient use of pharmacy software systems for order entry, labeling, and billing purposes.
- Contributed to a positive working environment by effectively communicating with team members and providing support as needed.
- Facilitated timely medication administration by ensuring accurate and efficient processing of intravenous admixture orders for oncology patients.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Carle Foundation Hospital Inpatient Pharmacy
Senior Certified Pharmacy Technician
03.2016 - 03.2019
Job overview
- Preparing IV infusions as single doses and as large batches
- Preparing oral suspension batches and preparing tablets and capsules for unit dose dispensing
- Working on EPIC software and Omnicell cabinets
- Processing medication orders and tubing them or delivering them to different units
- Medication reconciliation: talking to patients at bed side to confirm their meds and calling their pharmacy if necessary.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Served as an integral team member during accreditation processes, contributing significantly towards successful completion without any citations or recommendations for improvement.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Educated patients on available medication therapy management services offered at the pharmacy to optimize therapeutic outcomes.
- Counted, measured and compounded medications following standard procedures.
- Demonstrated expertise in compounding custom medications tailored specifically to individual patient needs as prescribed by physicians or specialists.
- Advocated for patients' compliance with medication guidelines.
- Maintained relationships with physicians.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Facilitated seamless transitions for patients between care settings by collaborating with hospital discharge teams and long-term care facilities on medication reconciliation efforts.
- Played a crucial role in the development and execution of community outreach initiatives aimed at promoting health education and improving access to quality healthcare services.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Assisted in the implementation of new software systems to enhance communication between healthcare providers and improve overall patient care coordination.
- Reviewed medication orders.
Home RX One
Pharmacy Technician
02.2015 - 05.2015
Job overview
- PT at Home Rx One Pharmacy Involves:
- Processing Prescription orders: receiving and typing scripts, billing third party payers, counting and dispensing medications
- Efficiently answering multi-line phone and processing high volume of order requests from nurses, doctors and pharmacists
- Implementing company's policies and procedures
- Ensures legal compliance of all pharmacy areas according to state regulations
- Inventory management (Quantities on hand and Expiry Dates)
- Strictly maintaining customer and patient confidentiality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacist at Egyptian Ministry of health
Pharmacist
06.2009 - 08.2012
Job overview
- Working in different Governmental outpatient pharmacies in Ismailia, Egypt
- Overseeing all pharmacy operations
- Implementing the ministry's policies and driving sales
- Ensure legal compliance of all pharmacy areas according to pharmacy laws and regulations
- Patient Counseling
- Inventory management.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated drug therapy to drive appropriate medicine use.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
Many Privately Owned Pharmacies
Community Service Pharmacist
09.2008 - 05.2012
Job overview
- On call at multiple local pharmacies in Ismailia, Egypt
- Involved: -
- Filling prescriptions accurately and in timely manner
- Managing a large number of prescriptions
- Contacting physician's offices for clarifications and substitutions
- Patient counseling
- Inventory management.
- Ensured accurate dispensing of medications while adhering to all state and federal regulations for safe pharmacy practices.
- Increased efficiency in managing prescription refills and patient followups.
- Delivered exceptional customer service by promptly addressing inquiries from both patients and healthcare professionals alike.
- Mentored pharmacy students and technicians through training programs, fostering professional growth within the team.
Education
Suez Canal University, Ismailia, Egypt
Bachelor of Science from Pharmaceutical Sciences
10.2008
Skills
- Dispensing Medications
- IV Infusions
- Legal Compliances
- Legal Practices
- Medical Prescriptions
- Medication Administration
- Medication Reconciliation
- Patient Counseling
- People Management
- Pharmacy Laws
- Pharmacy Operations
- Sales
- Supplements
- Third Party Payers
- Unit Dose Packaging
- Sterile Compounding
- Patient confidentiality
- Labeling Accuracy
- Medication Dispensing
- Electronic Medical Records
- Drug Interaction Monitoring
- Pharmaceutical Compounding
- Adverse Reaction Reporting
- Drug storage management
- Pharmacy Calculations
- USP 797 compliance
- Dose adjustments
- Hazardous drug handling
- USP 800 compliance
- IV Compounding
- Oncology medication knowledge
- Pharmaceutical Calculations
- Drug utilization review
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Elementary
Certification
- Licensed Registered Pharmacist part(A) in Ontario, Canada OCP#634-204 (active)
- CPhT - Certified Pharmacy Technician in Illinois state, USA (inactive)
- Licensed Registered Pharmacist in Egypt, (Current and in good standing)
Timeline
Certified Pharmacy Technician, Oncology
Christie Clinic, Oncology Department
04.2019 - 06.2020
Senior Certified Pharmacy Technician
Carle Foundation Hospital Inpatient Pharmacy
03.2016 - 03.2019
Pharmacy Technician
Home RX One
02.2015 - 05.2015
Pharmacist
Pharmacist at Egyptian Ministry of health
06.2009 - 08.2012
Community Service Pharmacist
Many Privately Owned Pharmacies
09.2008 - 05.2012
- Licensed Registered Pharmacist in Ontario, Canada
OCP# 634-204 (current)
- CPhT - Certified Pharmacy Technician in Illinois state, USA (inactive)
- Licensed Registered Pharmacist in Egypt, Current and in good standing
Suez Canal University
Bachelor of Science from Pharmaceutical Sciences
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