Caroline Kong
VISTA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Services Associate
Five Star Senior Living
10.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Greeted guests upon arrival by providing warm welcome
Shift Supervisor
One N Half Inc.
10.2017 - Current
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Concierge
Pacifica Senior Living
05.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
San Diego Miramar College
San Diego, CA12-2026
Skills
- Spreadsheet tracking
- Hospitality best practices
- Problem-solving skills
- Call forwarding
- Cash handling
- Oral and writing communication
- Data entry
Certification
- Medical Assistant Program of Completion Certificate, International Health Group - 9/15/2022
- BLS Provider, American Heart Association
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Resident Services Associate
Five Star Senior Living
10.2024 - Current
Concierge
Pacifica Senior Living
05.2024 - 12.2024
Shift Supervisor
One N Half Inc.
10.2017 - Current
High School Diploma -
San Diego Miramar College
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