Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caroline Kong

VISTA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Resident Services Associate

Five Star Senior Living
10.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Responded to guest inquiries to maximize guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Managed check-in and check-out procedures for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
  • Greeted guests upon arrival by providing warm welcome

Shift Supervisor

One N Half Inc.
10.2017 - Current
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Concierge

Pacifica Senior Living
05.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

San Diego Miramar College
San Diego, CA
12-2026

Skills

  • Spreadsheet tracking
  • Hospitality best practices
  • Problem-solving skills
  • Call forwarding
  • Cash handling
  • Oral and writing communication
  • Data entry

Certification

  • Medical Assistant Program of Completion Certificate, International Health Group - 9/15/2022
  • BLS Provider, American Heart Association


Languages

English
Full Professional
Tagalog
Full Professional

Timeline

Resident Services Associate

Five Star Senior Living
10.2024 - Current

Concierge

Pacifica Senior Living
05.2024 - 12.2024

Shift Supervisor

One N Half Inc.
10.2017 - Current

High School Diploma -

San Diego Miramar College
Caroline Kong