CAROLINE KOEHLER

• Responded to customer issues to provide immediate resolution and improve retention.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Updated and maintained databases with current information.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Updated and maintained databases with current information.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Utilized various software and tools to streamline processes and optimize performance.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.