Summary
Overview
Work History
Education
Skills
Languages
Certification
Training
linkedin
Timeline
Generic

CAROLINE KIMONDO

Toronto,Canada

Summary

Dedicated to delivering exceptional customer service across various industries, from call centers to retail, banking to hospitality. Skilled in sales and eager to apply expertise in a full-time or part-time role. Proficient in maintaining cleanliness and hygiene standards in diverse settings, utilizing effective cleaning techniques and safety protocols for impeccable results. Strong time management and attention to detail abilities contribute to consistently high standards of performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent

NCBA group
09.2017 - 12.2017
  • Assisting customers regarding their accounts, resolving issues by handling complaints and ensuring that customers felt heard and supported. Processing transactions by assisting with processing deposits, withdrawals and transfers, ensuring accuracy and efficiency in financial transaction. Providing information and maintaining records.

Brand Ambassador

Experiential Marketing Agency
11.2012 - 09.2013
  • Assisting in setting up and executing experiential marketing events such as pop-ups, sampling campaigns, and trade shows.
  • Interacted with potential customers through live events, product demonstrations, and promotional activities.
  • Promoting and raising brands visibility to target audience.
  • Gained product knowledge to continue to be able to inform customers about products, ingredients, variety, etc. and enhance ability to make some products recommendations, thereby improving sales.
  • Being the face of the brand, embodying its values, personality, and message.

Cleaning Crew Member

TaskRabbit
07.2025 - 2025
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Emptied trashcans and transported waste to collection areas.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Education

High School Diploma -

Kenya Certificate Of Secondary Education
01.2011

Skills

  • Proficient communicator with excellent customer service, interpersonal and active listening skills
  • Always welcoming and polite finding comfort working in diverse a workplace
  • Very persuasive with proven negotiating and selling abilities
  • Very capable of working independently and taking on leadership role when required
  • Respectful, supportive, flexible and reliable team member who is willing to take initiative
  • Fast learner, quick thinker with high energy and good stamina
  • Good problem solver with skills to understand the issues, assess the situation and devise a feasible plan that will maintain positive relationships with customers
  • Extremely punctual, organized and adaptable to change
  • Very competent regarding gaining product, service and policy knowledge
  • Proficient in MS Office applications and in handling POS systems with typing/data entry speed of 35 WPM
  • Language: Fluent English
  • Team collaboration

Languages

English
Full Professional
English
Full Professional

Certification

  • Customer Service Training Certificate
  • Toronto Hostels Training Center
  • Food Handling
  • Standard First Aid and CPR Level C with AED and BLS
  • Personal support worker
  • UMAB Training (Understanding and Managing Aggressive Behaviour)

Training

  • Toronto Hostels Training Centre, Toronto May-2024 Toronto Shelter Standards
  • The structure of the shelter system in Toronto with emphasis on common issues typically encountered by individuals working with or in the shelter system
  • Service delivery, client responsibilities, access requests, customer service
  • Basic needs, case management, support and services, health and safety issues, and administration practices

linkedin

www.linkedin.com/in/caroline-kimondo

Timeline

Cleaning Crew Member

TaskRabbit
07.2025 - 2025

Customer Service Agent

NCBA group
09.2017 - 12.2017

Brand Ambassador

Experiential Marketing Agency
11.2012 - 09.2013

High School Diploma -

Kenya Certificate Of Secondary Education

Similar Profiles

CREATE PROFILE
CAROLINE KIMONDO