Caroline Kessy
Summary
A hardworking student at the university of Manitoba, pursuing a degree in political science and a minor in sociology. Motivated and results-oriented individual with a diverse background in customer service. Possesses excellent inter-personal skills, fostering collaborative relationships. Known for a strong work ethic, problem solving abilities and a commitment to achieving organizational objectives.
Overview
4
4
years of professional experience
Work History
Customer service
Rona
04.2021 - Current
- Welcoming customers and assisting them as needed.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Collaborated with team members to improve overall response times and service quality.
- Was able to be promoted to be a supervisor, my roles being to coordinate the activity of other retail employees, training staff, and accounting.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Call Center Representative
Leger Research
02.2020 - 06.2020
- Ensured research satisfaction by conducting the surveys with quality.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Ensured timely completion of research projects by efficiently managing resources, schedules, and budgets.
Education
Bachelor of Arts - Political Science
University of Manitoba
Winnipeg, MB03.2026
High School Diploma -
Brigida Morello Girls
Kenya11.2018
Skills
- Proficient in Microsoft Office (MS Word, Excel, and PowerPoint)
- Fluent in written and spoken English and Swahili
- Leadership
- Research and analytical skills
- Problem Solving
- Conflict Resolution
- Adaptable and quick to learn
- Time management
Volunteering Activities
Currently volunteering at the Canadian Red Cross as an Emergency Responder.
Languages
English
Swahili
Timeline
Customer service
Rona
04.2021 - Current
Call Center Representative
Leger Research
02.2020 - 06.2020
Bachelor of Arts - Political Science
University of Manitoba
High School Diploma -
Brigida Morello Girls
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