Caroline Kerr
San Diego
Summary
Resourceful Sr. Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to significantly expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Strong ability to remain composed in high pressure situations.
Overview
13
13
years of professional experience
Work History
Senior Account Executive
Optimize Health
07.2023 - Current
- Responsible for transitioning hospital groups to our software platform for Remote Patient Monitoring. Selling to CMO's/C-suite across 12 different states.
- Qualified leads, built relationships and executed sales strategies to drive new business in the field of Remote Patient Monitoring.
- Closed a 9 Doctor Hospital (top Prospect) within 60 days of employment.
- Collaborated with internal teams to develop account strategy. Tasked with building out a sales playbook.
Account Manager
Covetrus
12.2021 - 07.2023
- Managed and grew book of business worth 15M across 253 accounts (broke into two of the largest independent accounts in the region that were previously considered impenetrable).
- Led the region in both leads and closes for new technology initiative in first year of implementation.
- Peer mentor and trainer.
- Engaged specialists within all arms of the business to create a team atmosphere and providing the highest level of value to the customer.
- Top performer of the region across top KPI's (pharmacy, software, and distribution) at the close of year one, with an increase of 2M in additional sales from previous YTD
RN Case Manager
Kaiser Permanente
11.2016 - 01.2022
- Implemented and evaluated care plans for patients with acute and long-term neurological deficits to establish qualification for inpatient acute rehab.
- Train new RN’s to the role and created a playbook for a scalable onboarding process
- Lead weekly meetings with physicians to forecast cost and benefits related to patient length of stay and adjusted accordingly
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
RN, Cardiac Specialty
American Mobile Healthcare
12.2010 - 11.2016
- Charge Nurse that led successful team comprised of RNs, LPNs and ancillary staff.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
Education
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Wilmington, NCSkills
- Account Management
- Relationship Builder
- Revenue Retention/Growth
- Staff Leadership and Management
- Strategic Planning and Territory Mapping
- Forecasting Ability
- Vendor Management
- Database Management
- CRM Software
- SaaS Consulting
- Excellent Communication Skills
_______________________________________
● CA Board of Registered Nursing: 783023
● AHA: BLS, ACLS & PALS
● Basic EKG interpretation with Pharmacology
● NIH Stroke Scale Part A
● NIH Stroke Scale Telemedicine
● Preventive Cardiovascular Nurses Association
● California Nurses Association Member
● EPIC, CERNER & McKesson Certified
RAIN Sales Training Certified
OSHA instructor
Volunteer
Covid19 Vaccine Provider, Flu Vaccine Provider, International Volunteer- Orphanage (Sharda Yoga) in Tijuana, Mexico, American Heart Walk Association, Breast Cancer Awareness
Timeline
Senior Account Executive
Optimize Health
07.2023 - Current
Account Manager
Covetrus
12.2021 - 07.2023
RN Case Manager
Kaiser Permanente
11.2016 - 01.2022
RN, Cardiac Specialty
American Mobile Healthcare
12.2010 - 11.2016
Bachelor of Science - Nursing
University of North Carolina At Wilmington
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