Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caroline Jupic

Ottawa

Summary

Dynamic and results-oriented professional with extensive experience in office administration and project management, notably at The Ottawa Hospital. Excelled in enhancing operational efficiency and spearheading corporate events, demonstrating exceptional organizational skills and a knack for meticulous report preparation. Adept at fostering team collaboration and leveraging Microsoft Excel for data analysis, significantly contributing to departmental success.

Overview

7
7
years of professional experience

Work History

Administrative Coordinator

Nursing Professional Practice - The Ottawa Hospital
Ottawa
08.2023 - Current
  • Assisted in the preparation of presentations, reports and other documents as needed.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Organized corporate social responsibility events, boosting company image and employee engagement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Greeted visitors upon arrival at the office and directed them accordingly.
  • Organized office supplies inventory and placed orders when necessary.
  • Developed tracking systems for departmental projects and initiatives.
  • Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.

Medical Office Administrator

Department of Surgery - The Ottawa Hospital
Ottawa
08.2022 - 08.2024
  • Greeted patients, answered phones and scheduled appointments.
  • Communicated with patients regarding payments on outstanding accounts.
  • Called in prescription refills for patients.
  • Coordinated communications between patients, physicians and hospital personnel.
  • Provided exceptional patient experience through friendly and compassionate communications.
  • Maintained confidentiality of patient information at all times.
  • Scheduled follow up appointments for patients after their visit.
  • Registered new patients into the practice management system.
  • Assisted with referrals and prepared medical records for patients.
  • Conducted administrative duties such as typing correspondence and filing documents.
  • Explained policies, procedures and services to patients.
  • Verified patient insurance coverage, eligibility and benefits.
  • Performed data entry tasks accurately within specified timeframe.
  • Updated patient demographics regularly in the electronic health record system.

OR Scheduling

Dr. Kevin Baker
Ottawa
07.2022 - 08.2024
  • Maintained and updated the surgical patient waitlist.
  • Scheduled OR cases according to the time needed and urgency.
  • Explained the details of procedures to patients, and provided medical documentation as needed.
  • Responded to inquiries from patients about wait times and waitlist placement.
  • Scanned medical forms and consent forms into the media manager in Epic.
  • Created surgical case entries in Epic.

Medical Office Administrator

Dr. Nita Scherer
Ottawa
06.2018 - 07.2019
  • Greeted patients, answered phones and scheduled appointments.
  • Registered new patients into the practice management system.
  • Oversaw office inventory and timely reordering of supplies.
  • Assisted with referrals and prepared medical records for patients.
  • Conducted administrative duties such as typing correspondence and filing documents.
  • Prepared charts prior to patient visits.
  • Performed data entry tasks accurately within specified timeframe.
  • Updated patient demographics regularly in the electronic health record system.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.

Education

Diploma - Dental Assisting

CDI College
Ottawa, ON
06-2018

Skills

  • Information requests
  • Calendars management
  • Microsoft Excel
  • Meeting coordination
  • Report preparation
  • Office administration
  • Inbound phone call handling
  • Project management experience
  • Project Support
  • Data collection
  • Verbal and written communication
  • Meeting planning
  • Budget monitoring
  • Team collaboration
  • Schedule management
  • Managing office supply inventory
  • Event planning
  • Expense tracking

Accomplishments

  • Recipient of Governor General's Award for Excellence in Community Service

Timeline

Administrative Coordinator

Nursing Professional Practice - The Ottawa Hospital
08.2023 - Current

Medical Office Administrator

Department of Surgery - The Ottawa Hospital
08.2022 - 08.2024

OR Scheduling

Dr. Kevin Baker
07.2022 - 08.2024

Medical Office Administrator

Dr. Nita Scherer
06.2018 - 07.2019

Diploma - Dental Assisting

CDI College
Caroline Jupic