Caroline Jupic
Ottawa
Summary
Dynamic and results-oriented professional with extensive experience in office administration and project management, notably at The Ottawa Hospital. Excelled in enhancing operational efficiency and spearheading corporate events, demonstrating exceptional organizational skills and a knack for meticulous report preparation. Adept at fostering team collaboration and leveraging Microsoft Excel for data analysis, significantly contributing to departmental success.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Nursing Professional Practice - The Ottawa Hospital
Ottawa
08.2023 - Current
- Assisted in the preparation of presentations, reports and other documents as needed.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Analyzed financial activities of department to share budgetary input with managers.
- Organized corporate social responsibility events, boosting company image and employee engagement.
- Prepared agendas and took notes at meetings to archive proceedings.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Organized office supplies inventory and placed orders when necessary.
- Developed tracking systems for departmental projects and initiatives.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
Medical Office Administrator
Department of Surgery - The Ottawa Hospital
Ottawa
08.2022 - 08.2024
- Greeted patients, answered phones and scheduled appointments.
- Communicated with patients regarding payments on outstanding accounts.
- Called in prescription refills for patients.
- Coordinated communications between patients, physicians and hospital personnel.
- Provided exceptional patient experience through friendly and compassionate communications.
- Maintained confidentiality of patient information at all times.
- Scheduled follow up appointments for patients after their visit.
- Registered new patients into the practice management system.
- Assisted with referrals and prepared medical records for patients.
- Conducted administrative duties such as typing correspondence and filing documents.
- Explained policies, procedures and services to patients.
- Verified patient insurance coverage, eligibility and benefits.
- Performed data entry tasks accurately within specified timeframe.
- Updated patient demographics regularly in the electronic health record system.
OR Scheduling
Dr. Kevin Baker
Ottawa
07.2022 - 08.2024
- Maintained and updated the surgical patient waitlist.
- Scheduled OR cases according to the time needed and urgency.
- Explained the details of procedures to patients, and provided medical documentation as needed.
- Responded to inquiries from patients about wait times and waitlist placement.
- Scanned medical forms and consent forms into the media manager in Epic.
- Created surgical case entries in Epic.
Medical Office Administrator
Dr. Nita Scherer
Ottawa
06.2018 - 07.2019
- Greeted patients, answered phones and scheduled appointments.
- Registered new patients into the practice management system.
- Oversaw office inventory and timely reordering of supplies.
- Assisted with referrals and prepared medical records for patients.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts prior to patient visits.
- Performed data entry tasks accurately within specified timeframe.
- Updated patient demographics regularly in the electronic health record system.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
Education
Diploma - Dental Assisting
CDI College
Ottawa, ON06-2018
Skills
- Information requests
- Calendars management
- Microsoft Excel
- Meeting coordination
- Report preparation
- Office administration
- Inbound phone call handling
- Project management experience
- Project Support
- Data collection
- Verbal and written communication
- Meeting planning
- Budget monitoring
- Team collaboration
- Schedule management
- Managing office supply inventory
- Event planning
- Expense tracking
Accomplishments
- Recipient of Governor General's Award for Excellence in Community Service
Timeline
Administrative Coordinator
Nursing Professional Practice - The Ottawa Hospital
08.2023 - Current
Medical Office Administrator
Department of Surgery - The Ottawa Hospital
08.2022 - 08.2024
OR Scheduling
Dr. Kevin Baker
07.2022 - 08.2024
Medical Office Administrator
Dr. Nita Scherer
06.2018 - 07.2019
Diploma - Dental Assisting
CDI College
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