Dynamic and results-oriented professional with extensive experience in office administration and project management, notably at The Ottawa Hospital. Excelled in enhancing operational efficiency and spearheading corporate events, demonstrating exceptional organizational skills and a knack for meticulous report preparation. Adept at fostering team collaboration and leveraging Microsoft Excel for data analysis, significantly contributing to departmental success.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Nursing Professional Practice - The Ottawa Hospital
Ottawa
08.2023 - Current
Assisted in the preparation of presentations, reports and other documents as needed.
Composed and edited complex and sensitive correspondence, reports and documents.
Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Answered phone calls, provided information and connected callers to appropriate personnel.
Analyzed financial activities of department to share budgetary input with managers.
Organized corporate social responsibility events, boosting company image and employee engagement.
Prepared agendas and took notes at meetings to archive proceedings.
Greeted visitors upon arrival at the office and directed them accordingly.
Organized office supplies inventory and placed orders when necessary.
Developed tracking systems for departmental projects and initiatives.
Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
Compiled data from multiple sources into spreadsheets or databases for analysis.
Medical Office Administrator
Department of Surgery - The Ottawa Hospital
Ottawa
08.2022 - 08.2024
Greeted patients, answered phones and scheduled appointments.
Communicated with patients regarding payments on outstanding accounts.
Called in prescription refills for patients.
Coordinated communications between patients, physicians and hospital personnel.
Provided exceptional patient experience through friendly and compassionate communications.
Maintained confidentiality of patient information at all times.
Scheduled follow up appointments for patients after their visit.
Registered new patients into the practice management system.
Assisted with referrals and prepared medical records for patients.
Conducted administrative duties such as typing correspondence and filing documents.
Explained policies, procedures and services to patients.
Verified patient insurance coverage, eligibility and benefits.
Performed data entry tasks accurately within specified timeframe.
Updated patient demographics regularly in the electronic health record system.
OR Scheduling
Dr. Kevin Baker
Ottawa
07.2022 - 08.2024
Maintained and updated the surgical patient waitlist.
Scheduled OR cases according to the time needed and urgency.
Explained the details of procedures to patients, and provided medical documentation as needed.
Responded to inquiries from patients about wait times and waitlist placement.
Scanned medical forms and consent forms into the media manager in Epic.
Created surgical case entries in Epic.
Medical Office Administrator
Dr. Nita Scherer
Ottawa
06.2018 - 07.2019
Greeted patients, answered phones and scheduled appointments.
Registered new patients into the practice management system.
Oversaw office inventory and timely reordering of supplies.
Assisted with referrals and prepared medical records for patients.
Conducted administrative duties such as typing correspondence and filing documents.
Prepared charts prior to patient visits.
Performed data entry tasks accurately within specified timeframe.
Updated patient demographics regularly in the electronic health record system.
Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
Worked effectively in team environments to make the workplace more productive.
Completed routine maintenance and repair.
Education
Diploma - Dental Assisting
CDI College
Ottawa, ON
06-2018
Skills
Information requests
Calendars management
Microsoft Excel
Meeting coordination
Report preparation
Office administration
Inbound phone call handling
Project management experience
Project Support
Data collection
Verbal and written communication
Meeting planning
Budget monitoring
Team collaboration
Schedule management
Managing office supply inventory
Event planning
Expense tracking
Accomplishments
Recipient of Governor General's Award for Excellence in Community Service
Timeline
Administrative Coordinator
Nursing Professional Practice - The Ottawa Hospital
08.2023 - Current
Medical Office Administrator
Department of Surgery - The Ottawa Hospital
08.2022 - 08.2024
OR Scheduling
Dr. Kevin Baker
07.2022 - 08.2024
Medical Office Administrator
Dr. Nita Scherer
06.2018 - 07.2019
Diploma - Dental Assisting
CDI College
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