Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

CAROLINE JOFEW

Grande Prairie,AB

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Assistant

TZ Construction Ltd
01.2023 - 02.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.

Tax Consultant

K2H&partners Consulting
05.2015 - 04.2022
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.

Sales Associate

SANTA LUCIA Ltd
07.2012 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Masters 1 - Law

University of Yaoundé II
Yaoundé II Soa
09.2014

Bachelor Degree - Law

University of Yaoundé II
Yaoundé II Soa
09.2013

General Certificate Of Education Advance Level - General Education

GOVERNMENT BILINGUAL HIGH SCHOOL BAFANG
Bafang Cameroon
06.2010

General Certificate Of Education Ordinary Level - General Education

GOVERNMENT BILINGUAL HIGH SCHOOL
Bafang Cameroon
06.2008

Skills

  • Tax law interpretation
  • Document preparation
  • Tax form completion
  • Tax payment estimation
  • Teamwork and collaboration
  • Customer service
  • Reliability
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Small business tax returns
  • Self motivation
  • Client relations
  • Risk assessment
  • Cash handling
  • Goal oriented
  • Stock management
  • Processing payments
  • Point of sale operation
  • Customer needs assessment
  • Visual merchandising
  • Customer relationship management
  • Social media engagement
  • Brand representation
  • Loyalty program promotion
  • Promotional event support
  • Sales target achievement
  • Hospitality and accommodation
  • Inside and outside sales
  • Friendly and helpful
  • Reliable and responsible
  • Inventory and stocking
  • Time management
  • Microsoft applications proficiency

Languages

English
Full Professional
French
Full Professional

Certification

STANDARD FIRST AID CPR/AED

TCF certificate

IELTS certificate

Timeline

Sales Assistant

TZ Construction Ltd
01.2023 - 02.2025

Tax Consultant

K2H&partners Consulting
05.2015 - 04.2022

Sales Associate

SANTA LUCIA Ltd
07.2012 - 08.2014

Masters 1 - Law

University of Yaoundé II

Bachelor Degree - Law

University of Yaoundé II

General Certificate Of Education Advance Level - General Education

GOVERNMENT BILINGUAL HIGH SCHOOL BAFANG

General Certificate Of Education Ordinary Level - General Education

GOVERNMENT BILINGUAL HIGH SCHOOL

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