Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Isioye

Trail,Lagos

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at MTN Nigeria through exceptional organization, teamwork, and analytical skills. Excelled in roles requiring the reconciliation of complex issues and the improvement of process accuracy. Adept at leveraging tech skills and effective communication to drive results and foster collaboration.

Overview

8
8
years of professional experience

Work History

Trust and Safety

Pets4Homes
Sweden
04.2022 - 02.2024
  • Reconcile buyers and sellers to reach a common goal.
  • Advert Moderation.
  • ID and document verifications.
  • Generate reports for management.

Analyst - Product Testing

MTN Nigeria, Mobile Telecommunication Network
Lagos
01.2021 - 11.2021
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.
  • Identified and resolved problems through root cause analysis and research.

Customer Engagement Executive

MTN Nigeria
Lagos
07.2016 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Economics

Babcock University
Ilishan-Remo Ogun State Nigeria

Business Management

Selkirk College
Castlegar, BC

Skills

  • Organization and Time
    Management Skills
  • Excellent Communication, both Oral and written
  • Teamwork and Collaboration
  • Self-Motivated MS Office - PowerPoint, Excel, Word
  • Tech savvy and analytical skills



Languages

English
Native or Bilingual

Timeline

Trust and Safety

Pets4Homes
04.2022 - 02.2024

Analyst - Product Testing

MTN Nigeria, Mobile Telecommunication Network
01.2021 - 11.2021

Customer Engagement Executive

MTN Nigeria
07.2016 - 12.2020

Bachelor of Science - Economics

Babcock University

Business Management

Selkirk College
Caroline Isioye