Caroline Holland
San Diego
Summary
Passionate and knowledgeable Licensed Esthetician with 5+ years of experience as a lead esthetician and spa manager in a luxury/medical spa setting as well as resort hotel customer service. Primary focus on corrective treatments. Have maintained complete customer satisfaction within the industry while receiving additional training and certifications to enhance service offerings. Seeking to contribute to a spa setting with proven management skills and esthetic services expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Smartface Skin Solutions
10.2024 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed treatment options with clients.
- Provided customized facials, chemical dermaplaning, and other advanced treatments to address various skin concerns.
- Advised clients on proper home-care regimens.
- Improved clientele retention with exceptional customer service and follow-up care.
Licensed Esthetician
Peel Simply Skin
07.2023 - Current
- Performed various facial treatments for optimal skin health, including microdermabrasion, hydrodermabrasion, dermaplaning, chemical peels, and LED therapy.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate homecare products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
Lead Licensed Esthetician
Fairbanks Day Spa
04.2023 - 07.2024
- Mentored junior estheticians, fostering a supportive team environment focused on professional growth.
- Enhanced team performance by conducting regular training sessions on new products and techniques.
- Created customized treatment plans tailored to each client's specific concerns while monitoring progress over time.
- Collaborated with management to develop seasonal promotions that boosted overall business revenue.
- Provided specialized services such as chemical peels, Hydrafacials, lymphatic drainage massage, and dermaplaning for enhanced treatment options.
- Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
- Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.
Receptionist
Spa at the Hotel Del
12.2022 - 07.2023
- Administered all payments and maintained organized financial records and receipts.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
Licensed Esthetician
Shadow Era Beauty
10.2022 - 04.2023
- Worked well independently and on a team to solve problems.
- Serves as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete services in a timely, efficient manner.
- Performed customized facial treatments in order to target client's skin concerns/conditions.
- Performed lash and eyebrow tint's, lash lifts, and brow laminations.
Spa Manager/Lead Licensed Esthetician
Aurarius
10.2020 - 07.2022
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
Licensed Esthetician - Esthetics And Makeup Artistry
Bellus Academy
Poway04-2019
Skills
- Booking software Knowledge (MindBody, Boulevard, Book4Time, Vagaro, Mangomint)
- Product Knowledge (Eminence, ZO Skin Health, Face Reality, PCA, Sorella Apothecary, Rhonda Allison, Skinscripts)
- Management
- Chemical Peel Knowledge
- Microdermabrasion
- Lymphatic Facial Massage
- HydraFacial MD
- Dermaplaning
- Lash Lifts
- Brow Lamination
Certification
- Licensed Esthetician - California Board of Cosmetology.
- HydraFacial MD Expert Certified.
- Dermaplaning Certified.
- Brow Lamination Certified.
- Lash Lift Certified.
Timeline
Licensed Esthetician
Smartface Skin Solutions
10.2024 - Current
Licensed Esthetician
Peel Simply Skin
07.2023 - Current
Lead Licensed Esthetician
Fairbanks Day Spa
04.2023 - 07.2024
Receptionist
Spa at the Hotel Del
12.2022 - 07.2023
Licensed Esthetician
Shadow Era Beauty
10.2022 - 04.2023
Spa Manager/Lead Licensed Esthetician
Aurarius
10.2020 - 07.2022
Licensed Esthetician - Esthetics And Makeup Artistry
Bellus Academy
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