Caroline HOARAU
Mississauga,Canada
Summary
Charismatic sales performer versed in supporting buyers and sellers in current market conditions. Researches market trends and offers helpful guidance through loan acquisition and closing processes. Innovative sales specialist bringing progressive career spanning operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals. Resourceful Sales Executive with 20 years of experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategise and improve sales approaches.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
INTERIOR DESIGNER
MODERN LUXURY DESIGN
LONDON, UK
12.2023 - 03.2025
- Enhanced client satisfaction by creating unique and personalised interior designs.
- Developed cost estimates, providing transparency in budget matters to clients at every stage of the project.
- Sourced materials, maximising project effectiveness whilst minimising costs.
- Worked closely with builders to ensure design integrity throughout construction phases.
- Improved space functionality with innovative furniture placement.
- Adhered strictly to safety regulations during all stages of design execution, ensuring client peace of mind.
- Adapted swiftly to changing demands from clients or unexpected challenges in construction.
- Refined aesthetics by strategically selecting lighting fixtures and placements.
- Handled all paperwork related to procurement of materials and services meticulously, avoiding any delays or discrepancies in supply chain operations.
- Transformed dull spaces into vibrant areas with colour schemes tailored to client preferences.
- Researched industry trends for keeping pace with modern styles and tastes.
- Collaborated with architects for a seamless blend of form and function.
- Created mood boards to communicate design concepts effectively.
- Supervised contractors during the build phase, guaranteeing high-quality workmanship aligned with design vision.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
- Adapted client ideas into functional designs for fashionable living spaces.
- Recommended furniture, art and accessories to elevate interior design schemes.
- Developed space planning concepts and selection of colour palettes and material presentations.
- Developed key client relationships by providing design solutions meeting needs and budgets without compromising quality or design intent.
- Created mood boards to aid early design and planning phases.
- Selected furniture and accessories for different interior spaces and desired form or function.
- Sourced cost-effective materials to keep client projects under budget.
- Maintained excellent project progress through strategic coordination of renovation teams.
- Consulted with clients to determine architectural preference and incorporated desires into designs.
- Consulted with clients to determine architectural preference to meet overall design goals.
HR SPECIALIST/CEO
CONSULTFINDER INC
LONDON, UK
03.2019 - 11.2023
- Took feedback from employees to develop internal policies for positive company culture.
- Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Improved business profits through strategic updates to processes and procedures.
- Devised key initiatives that drove substantial business growth.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Built productive relationships with industry partners to meet strategic business objectives.
- Deployed processes to increase long-term business success and increase profit levels.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Put in place clear controls for financial administration and business management.
- Allocated resources to teams and projects based on need, performance and availability.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Maintained organisational compliance with applicable legislation and regulations.
- Recruited and managed senior staff with focus on delivering clear results.
- Established strong rapport with stakeholders to enhance business credibility.
- Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
- Established budgets based on historical, current and forecasted business data.
- Worked with board of directors to establish objectives and decisively lead operations.
- Partnered with management team to optimise operations and reduce costs.
- Monitored operations to assess and highlight results.
- Reviewed reports from subordinate management to identify areas of opportunity.
CAR SALES SPECIALIST
Mercedes-Benz
MONTPELLIER, FRANCE
01.2015 - 12.2018
- Managed supplier and vendor networks for consistent merchandise flow.
- Created unique selling proposition reports and analyses for presenting to management.
- Led sales floor tours and made appropriate product recommendations to patrons.
- Grew existing client spending by upselling additional services to bespoke needs.
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Maximised product range potential through tailored client account packages.
- Harnessed new business opportunities through strategic networking.
- Built complex business solutions tailored to meet individual client needs.
- Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Cold called prospective clients to secure in-person appointments and pitches.
- Understood warranties and facilitated faulty merchandise returns to store.
- Negotiated contract renewals to preserve valuable business relationships and create lasting benefits.
- Partnered with marketing teams to develop product pitches for boosting sales.
- Carried out active selling from initial customer greeting.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Built rapport with new and existing customers to boost client retention.
Real estate agent
CITYA
PARIS, ILE DE FRANCE, FRANCE
01.2012 - 12.2014
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Guided homebuyers and sellers through process of short sales.
- Collated detailed property information and organised photo shoots.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Answered phone calls and emails from potential and existing customers.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Assisted clients with corporate relocation services.
- Managed and rented out rental properties.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Acted as listing agent for brokers.
- Counselled new buyers to enhance sales opportunities.
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
- Conducted intensive property market research to stay abreast of trends and developments.
- Gathered property information using reliable sources.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Obtained and maintained accurate financial records.
- Communicated terms and conditions to prospective buyers or tenants.
- Managed multiple rental properties with outstanding planning and organisation.
- Drafted leasing and sale agreements for tenant signing.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Managed customer relationships to achieve high satisfaction rate.
- Estimated costs using working knowledge of current market trends.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Liaised with property owners and prospective new customers.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Oversaw transfer of property rights to meet strict deadlines.
- Offered bespoke advice on property value based on current market estimates.
- Coordinated sales through communication with buyers, sellers and solicitors.
Car sales executive
BMW
MONTPELLIER, Languedoc Roussillon, France
02.2008 - 07.2011
- Helped to set up showrooms and displays to wow visitors.
- Gained practical experience closing sales in face-to-face environment.
- Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
- Engaged customers using up-to-date knowledge on product accessories, prices and key features.
- Finalised sales administration accurately and promptly to meet company standards.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Provided post-sales services to offer follow-up support and collect customer feedback.
- Promoted vehicle sales using proven selling tactics and strategies.
- Met sales targets consistently to drive revenue.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Upsold products and accessories to augment value of sales.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Personalised customer service and tailored selling strategies to different customer types.
- Nurtured rapport with customers to improve likelihood of future sales.
- Employed winning negotiation skills to achieve best selling price and close deals.
- Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Carried out active selling from initial customer greeting.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Requested and checked customer IDs at checkout for age-restricted products.
- Built rapport with new and existing customers to boost client retention.
- Prepared invoices for customers with large orders or special sales types.
- Demonstrated product usage and features to customers.
- Promoted customer loyalty scheme at checkout.
- Displayed wares in temporary structures at markets to attract new customers.
- Tagged products quickly and accurately with price tags and stickers.
Education
Master of Business Administration - BUSINESS
UNIVERSITY LANGUEDOC ROUSSILLON
MONTPELLIER 06.2003 - 06.2005
Bachelor of Business Administration - BUSINESS
UNIVERSITY OF LANGUEDOC ROUSSILLON
06.2001 - 05.2003
A-Levels - LAW ECONOMICS
JULES FERRY HIGH SCHOOL
MONTPELLIER, FRANCE 06.1998 - 05.1999
Skills
- Business management
- Project budgeting
- Business relations
- Operational oversight
- Business analysis
- Financial leadership
- Business development
- Programme management
- Financial management
- Marketing
- Strategic decision-making
- Market trends
- Contract management
- Business planning
- Business administration
- Operational leadership
Languages
English
Fluent
French
Native
Spanish
Fluent
Portuguese
Advanced
Timeline
INTERIOR DESIGNER
MODERN LUXURY DESIGN
12.2023 - 03.2025
HR SPECIALIST/CEO
CONSULTFINDER INC
03.2019 - 11.2023
CAR SALES SPECIALIST
Mercedes-Benz
01.2015 - 12.2018
Real estate agent
CITYA
01.2012 - 12.2014
Car sales executive
BMW
02.2008 - 07.2011
Master of Business Administration - BUSINESS
UNIVERSITY LANGUEDOC ROUSSILLON
06.2003 - 06.2005
Bachelor of Business Administration - BUSINESS
UNIVERSITY OF LANGUEDOC ROUSSILLON
06.2001 - 05.2003
A-Levels - LAW ECONOMICS
JULES FERRY HIGH SCHOOL
06.1998 - 05.1999