CAROLINE HAMLET
Scarborough,Ontario
Summary
Well-organized Office Administrator bringing over seventeen years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Director of Administration
John Howard Society of Toronto
07.2015 - 10.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported timely and accurate administrative task completion.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Reduced overhead costs through efficient budget management and vendor negotiation.
- Implemented effective policies for data privacy compliance, ensuring the protection of sensitive information.
- Coordinated office relocation projects with minimal disruption to ongoing operations or staff productivity.
- Increased employee retention by implementing comprehensive training and development programs.
- Managed risk assessments to identify potential issues before they escalated into costly problems.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for 75 employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Prepared quarterly financial statements in Sage for meeting presentation.
Office Administrator
St. Leonard's Society of Toronto
09.2006 - 07.2015
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Facilitated onboarding process for new hires, facilitating smooth transition
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Human Resources Management
Ryerson University
Toronto, ON04.2025
Certificate - Managing in A Unionized Environment
York University -Schulich School of Business
Toronto01.2020
Ontario College of Advanced Diploma - Human Resources Management
Centennial College
Toronto06.2004
Skills
- Organizational Leadership
- Relationship Building
- Office Management
- Administrative background
- Account Reconciliation
- Workforce Planning
- Flexible Schedule
- Budget Development
- Multitasking
- Effective Communication
- Accounting Principles
- Meeting facilitation
- Customer Relations
- Employee Relations
- Schedule Management
- Document Management
- Payroll and budgeting
- Facilities Management
- Human Resources Management
Affiliations
- HRPA
Timeline
Director of Administration
John Howard Society of Toronto
07.2015 - 10.2023
Office Administrator
St. Leonard's Society of Toronto
09.2006 - 07.2015
Certificate - Managing in A Unionized Environment
York University -Schulich School of Business
Ontario College of Advanced Diploma - Human Resources Management
Centennial College
Bachelor of Arts - Human Resources Management
Ryerson University
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