Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Caroline Grant

St. Catharines

Summary

Dynamic and empathetic professional with a proven track record in customer service and crisis management, honed at Brock University and YMCA of Niagara. Skilled in utilizing digital platforms and fostering positive connections, Demonstrates excellence in fast-paced environments, a keen eye for detail and a collaborative approach to problem-solving. Seeking out Full-Time employment opportunities to grow.

Overview

6
6
years of professional experience

Work History

Service Desk Clerk

Brock University
08.2024 - Current
  • Addressed service concerns via telephone, email and in person for students in Residence and determined when to escalate issues to specialist team members
  • Navigated digital software's such as Persona, eRez and Microsoft platforms for team management
  • Addressed safety concerns, maintenance issues and troubleshot key/swipe issues at the desk
  • Took on extra tasks whenever possible, while demonstrating effective time management of desk operations

Counsellor

YMCA Of Niagara
01.2023 - 07.2023
  • Work with youth 6-14 in group settings, utilizing crisis management skills and fostering positive connections
  • Worked with youth from the RAFT shelter in an after-school program. Engaged with the youth playing activities and safely supervising
  • During summer months while community programs was inactive, worked Full-Time as a camp counsellor in the YMCA Day Camp Program

Barista

Starbucks
07.2021 - 12.2022
  • Initialized meaningful interactions with customers and memorized customer specific orders and names of each individual
  • Crafted variety of hot and cold beverages using beverage sequencing models, ensuring customer satisfaction and key memorization of company menu items
  • Worked independently in non-coverage positions completing deep cleaning tasks weekly to fulfill health and safety and proper maintenance of espresso machines

Barista

Tim Hortons
10.2019 - 09.2020
  • Interacted pleasantly with customers ensuring satisfaction and company time service expectations
  • Crafted various hot and cold beverages, ensuring time counts are as quick and efficient as possible
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences

Dog Grooming Apprentice

Pet Valu
02.2019 - 09.2019
  • Assisted pet groomers with various tasks as requested to ensure efficient and time sensitive grooming expectations
  • Responsible for cleaning and regular maintenance of Pet Valu’s grooming room such as; wide animal bath, kennels and grooming tables
  • Preformed different grooming expectations of animals as needed, with tasks such as bathing animals and holding animals for nail trims

Education

Bachelor of Arts - Music

Brock University
St. Catharines, ON
05.2026

High School Diploma -

Governor Simcoe Secondary School
St. Catharines, ON
06.2021

Skills

  • Detail-oriented
  • Empathetic
  • Hospitality and Professionalism
  • Fast-paced Learner
  • Goal-setting Individual
  • Collaborative Problem Solver
  • Goal-setting Individual
  • Collaborative Problem Solver

Volunteer Experience

The Learning Disabilities Association of Niagara Region (LDANR) (2019)

  • Summer camps working with children under 10 on literacy and numeracy skills

Sick Kids (2019)

  • Attended a cleft lip and pallet workshop in Toronto working with children under 5

Co-op at Harriet Tubman School (2020)

  • Taught third grade students DBT-C mindfulness throughout a school supported and worked 1-1 with students

Timeline

Service Desk Clerk

Brock University
08.2024 - Current

Counsellor

YMCA Of Niagara
01.2023 - 07.2023

Barista

Starbucks
07.2021 - 12.2022

Barista

Tim Hortons
10.2019 - 09.2020

Dog Grooming Apprentice

Pet Valu
02.2019 - 09.2019

Bachelor of Arts - Music

Brock University

High School Diploma -

Governor Simcoe Secondary School

Similar Profiles

CREATE PROFILE
Caroline Grant