Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Gonzalez

Fresno

Summary

Dedicated healthcare professional with certifications in Medical Assisting, Phlebotomy, and CPR. Bilingual in English and Spanish, with extensive hands-on experience in both clinical and laboratory settings. Demonstrated expertise in delivering compassionate patient care, maintaining accurate documentation, and providing efficient support in dynamic environments. Seeking a medical assisting or phlebotomy position where I can leverage my skills to enhance patient health and safety, with a focus on serving the Central Valley community.

Overview

6
6
years of professional experience

Work History

Phlebotomy Technician/Medical Assistant

FCI Mendota (Tryfacta)
12.2024 - Current
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Packaged and shipped specimens to central lab daily.

Certified Medical Assistant/Scribe

Optimal Medical Group
04.2024 - 07.2024
  • Delivered compassionate and informative assistance to patients, addressing their inquiries and concerns while upholding confidentiality and demonstrating a high level of professionalism
  • Recorded patient histories, physical examinations, and treatment plans in electronic health records (EHR) with meticulous attention to detail, ensuring thorough and accurate documentation
  • Supported physicians and healthcare providers by taking vital signs, preparing patients for procedures, performing injections and performing essential lab tests with accuracy and professionalism
  • Maintained strict adherence to healthcare regulations and HIPAA guidelines, safeguarding patient privacy and ensuring the security of sensitive data
  • Employed advanced medical terminology to accurately and efficiently document complex medical information, ensuring clarity and precision in patient records
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.

Phlebotomist

Saint Agnes Medical Center
08.2022 - 09.2022
  • Collaborated with healthcare teams to ensure accurate and timely lab results, and effectively communicated with patients and colleagues
  • Greeted patients, explained procedures, and ensured their comfort during blood draws
  • Performed venipuncture, finger sticks, and heel sticks (for infants) to collect blood samples safely and accurately
  • Properly labeled blood samples and ensured accurate data entry for laboratory processing, following health and safety standards
  • Maintained, sanitized, and prepared medical tools and phlebotomy equipment to ensure clean and sterile conditions
  • Documented procedures, maintained patient charts, and updated medical records accurately and confidentially
  • Followed strict protocols for infection control, biohazard handling, and disposal of sharps
  • Monitored patients for adverse reactions during and after procedures, providing first aid or reporting issues when necessary

Courier

FedEx
03.2020 - 07.2022
  • Safely picked up, transported, and delivered packages on time, adhering to traffic laws and company safety regulations
  • Used handheld devices to scan and track packages, ensuring accurate delivery records
  • Provided excellent customer service, addressing inquiries and resolving shipment issues
  • Loaded and unloaded packages handled items with care, and followed proper protocols for special handling

Delivery Driver

Amazon
02.2019 - 03.2020
  • Safely loaded, transported, and delivered packages to customers on assigned routes, ensuring timely and accurate deliveries
  • Used handheld devices to scan packages and track deliveries, maintaining up-to-date delivery records
  • Provided friendly and professional customer service, handling inquiries and resolving minor delivery issues
  • Inspected the vehicle before and after shifts, reported any maintenance needs, and followed company safety standards during operations

Education

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Sanger Adult School
Sanger, CA
03.2024

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California Institute of Medical Science
Clovis, CA
04.2022

High School Diploma - undefined

YouthBuild Charter
06.2011

Skills

  • Miscellaneous: CPR Certified (through June2026), HIPAA compliant, knowledge of Medical Terminology, CA Drivers License
  • Medical Equipment Operation and Patient Flow Management: Proficient in utilizing EKG Machines, proficient in Electronic Health Records (EHR) software, Experience with managing appointments in medical office and clinical settings
  • Advanced Fluency in Languages: Spanish, English
  • Team Collaboration: Strong interpersonal skills to work effectively with physicians, nurses, and other healthcare staff
  • Adaptability: Ability to work in a dynamic environment, handling sudden changes in workflow, patient needs, or clinical duties
  • Time Management: Ability to prioritize tasks and manage time effectively in a busy healthcare environment
  • Empathy and Compassion: Demonstrated ability to provide emotional support and understanding to patients in various situations

Timeline

Phlebotomy Technician/Medical Assistant

FCI Mendota (Tryfacta)
12.2024 - Current

Certified Medical Assistant/Scribe

Optimal Medical Group
04.2024 - 07.2024

Phlebotomist

Saint Agnes Medical Center
08.2022 - 09.2022

Courier

FedEx
03.2020 - 07.2022

Delivery Driver

Amazon
02.2019 - 03.2020

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Sanger Adult School

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California Institute of Medical Science

High School Diploma - undefined

YouthBuild Charter

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Caroline Gonzalez