Caroline Gomez Tagle Ceron
Santa Rosa
Summary
Passionate pre-nursing student with a focus on patient-centered care, specializing in family and community support. Interested in continuing to build nursing education and clinical skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
Santa Rosa
07.2019 - Current
- Cultivated a positive team environment through encouragement and teamwork initiatives.
- Greeted guests with pleasant smile and superior customer service.
- Collaborated with management to identify training needs and implement solutions.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Addressed and resolved customer concerns.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Cashier
Char Burger Grill
Santa Rosa
02.2018 - 07.2019
- Handled customer complaints professionally, providing satisfactory resolutions promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring proper handling of cash and payments.
Education
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA06-2020
Some College (No Degree) - Aspiring Nursing Student
Santa Rosa Junior College
Santa Rosa, CASkills
- Bilingual (English and Spanish)
- Health and Safety Compliance
- Cleanliness Standards
- Excellent Interpersonal Communication
- Attention to Detail
- Active Listener
- Relationship Building
- Team Player
- Multitasking and Organization
- Exceptional Customer Service
- Solid Problem Solver
- Training and Precepting
Certification
- Licensed Certified Nurse Assistant, 9.19.25
- BLS/CPR, 5.28.25
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Barista Trainer
STARBUCKS COFFEE COMPANY
07.2019 - Current
Cashier
Char Burger Grill
02.2018 - 07.2019
High School Diploma -
Maria Carrillo High School
Some College (No Degree) - Aspiring Nursing Student
Santa Rosa Junior College