CAROLINE GHORAYEB
MONTREAL,QC
Summary
High performing go-getter seeking to develop career and grow within a leading organization. To innovate while contributing to the company’s mission and philosophy. To exceed expectations and to be an indispensable asset to any team or any client.
Overview
16
16
years of professional experience
Work History
Sales Operations Coordinator
Boscus Canada Inc.
09.2017 - Current
- Client, Reseller, Distributer & Mill Account - Relationship Management.
- Strong Internal Relationships Ensuring Effective Cross-Functional Coordination.
- Liaise Between Sales Reps, Clients, Different Departments, & Management In Order To Respect Client's Product Requirements & Standards.
- Order Processing & Order Management Throughout The Entire Sales Cycle
- Keeping Clients Organized & Updated Through a Proactive Communication Approach That Meets Customer Needs & Expectations.
- Addressing Shipping, Pricing, Quality Issues, Escalations & Resolving Client Issues Effectively & In A Timely Manner.
- Maintaining Contractual Sales Programs & Enforcing Delivery Schedules & Product Conformity & Certifications.
- Client, ASN, VMI & EDI Maintenance.
- Product Barcode/I2of5 & Specs Registration In Client Database.
- Working Closely With The Inventory Team & Mills To Ensure Adequate Product purchasing and distribution For Upcoming Sales Contracts.
- Communication With The Ports & Reloads To Address Issues, Errors & To Ensure Smooth Operations & Respect Of Contractual Agreements.
- Quoting on Needed Material Based On Market Value & Freight Cost - When Manager is Traveling.
- Client/Supplier Onboarding & Web Administration.
- Working Closely With The Logistics Team To Ensure Timely Dispatching and Deliveries.
- Working Closely With The Accounting Team By Validating & Submitting Credit Claims, Submitting Credit Increase Requests & Solving Short & Late Payments.
- Correcting Sales Team Orders, Monitoring Sales Margins & Errors in the System Before Morning Invoicing.
- Price List Update & Distribution Based On Biweekly Market Reports & Available Inventory.
- Addressing Trader Requests such As Vessel Docking Dates, Rail Car Arrival Dates, Truck ETAs, & Inventory Release Dates.
- Continuous Process Mapping & Process Improvement.
- System Super User & Tester.
- Respecting North American Trade Compliance Of Forestry Laws & Regulations.
- Attending & Assisting in Conventions, Trade Shows and Events.
Account Manager
WESCO AIR
01.2015 - 01.2017
- Client Relationship Management
- Client Quotes
- PO & Order Management Throughout Entire Sales Cycle
- Customer Service & After Sales Support
- Product Conformity & Certifications
- Product Sourcing, Vendor Quotes & Buying Requisitions
- Price Negotiation While Maintaining A Healthy Competitive Gross Profit Margins
- Client Contract & Inventory Management
- FAA, ITAR & DFAR Compliance
- International Trade Compliance
- Strong Internal Relationships Ensuring Effective Cross-Functional Coordination That Meets Customer Needs & Expectations
Consumer Sales and Loyalty Expert
Brother International (Canada) ltd.
01.2009 - 01.2015
- B2C Launch
- Loyalty Program
- Product Recommendation
- Process Mapping
- Order Management
- Promotional Campaign Management
- Escalations, No Charge Orders, Returns and Exchanges
- Stock Program & Sales Analysis
- Authorized Service Provider Support Coordinator
- Parts Inventory, Orders, Pricing and Queries
- Authorized Service Center & Dealer Support, Certification & Training
- KPI Monthly Reporting & Shipping Analysis.
- Install Base (I-Base) Extended Warranty Registration, Maintenance & Provisions.
- Authorized Service Center Warranty Claims & Invoice Processing
- Corporate Client Service Agreements/Contracts.
- Onsite Repairs Dispatching & Call Monitoring
- B2B Product Recommendations & Order Entry
Education
Dec - Creative Arts
John Abbott College
St-Anne, Qc01.2001
Ba - Communications
Concordia University
Montreal, Qc01.2005
Skills
- Able to work in a fast-paced department with multiple inbound media & competing priorities Able to organize, prioritize & plan incoming work with multiple inboxes A detail oriented analytical thinker with strong problem-solving skills & multi-tasking capabilities Learns fast and adapts quickly & with ease to a new or changing work environment Positive with a great attitude, advanced communication skills & leadership qualities Works well alone or as part of a team and is resourceful under pressure or when faced with a challenge Tech Savvy with In-depth knowledge of Microsoft Excel, Outlook, Word, PowerPoint, CRM, PRM, SAP, X-Sale, Salesforce, JDE Oracle, CSG Systems, WoodPro, ScoopSoft, Teams, Zoom, 3CX, Asana, AS400, Syndigo, Power BI, VMI EDI, ASN and much more
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working
Timeline
Sales Operations Coordinator
Boscus Canada Inc.
09.2017 - Current
Account Manager
WESCO AIR
01.2015 - 01.2017
Consumer Sales and Loyalty Expert
Brother International (Canada) ltd.
01.2009 - 01.2015
Ba - Communications
Concordia University
Dec - Creative Arts
John Abbott College