High performing go-getter seeking to develop career and grow within a leading organization. To innovate while contributing to the company’s mission and philosophy. To exceed expectations and to be an indispensable asset to any team or any client.
Product Barcode/I2of5 & Specs Registration In Client Database.
Working Closely With The Inventory Team & Mills To Ensure Adequate Product purchasing and distribution For Upcoming Sales Contracts.
Communication With The Ports & Reloads To Address Issues, Errors & To Ensure Smooth Operations & Respect Of Contractual Agreements.
Quoting on Needed Material Based On Market Value & Freight Cost - When Manager is Traveling.
Client/Supplier Onboarding & Web Administration.
Working Closely With The Logistics Team To Ensure Timely Dispatching and Deliveries.
Working Closely With The Accounting Team By Validating & Submitting Credit Claims, Submitting Credit Increase Requests & Solving Short & Late Payments.
Correcting Sales Team Orders, Monitoring Sales Margins & Errors in the System Before Morning Invoicing.
Price List Update & Distribution Based On Biweekly Market Reports & Available Inventory.
Addressing Trader Requests such As Vessel Docking Dates, Rail Car Arrival Dates, Truck ETAs, & Inventory Release Dates.
Continuous Process Mapping & Process Improvement.
System Super User & Tester.
Respecting North American Trade Compliance Of Forestry Laws & Regulations.
Attending & Assisting in Conventions, Trade Shows and Events.
Account Manager
WESCO AIR
01.2015 - 01.2017
Client Relationship Management
Client Quotes
PO & Order Management Throughout Entire Sales Cycle
Escalations, No Charge Orders, Returns and Exchanges
Stock Program & Sales Analysis
Authorized Service Provider Support Coordinator
Parts Inventory, Orders, Pricing and Queries
Authorized Service Center & Dealer Support, Certification & Training
KPI Monthly Reporting & Shipping Analysis.
Install Base (I-Base) Extended Warranty Registration, Maintenance & Provisions.
Authorized Service Center Warranty Claims & Invoice Processing
Corporate Client Service Agreements/Contracts.
Onsite Repairs Dispatching & Call Monitoring
B2B Product Recommendations & Order Entry
Education
Dec - Creative Arts
John Abbott College
St-Anne, Qc
01.2001
Ba - Communications
Concordia University
Montreal, Qc
01.2005
Skills
Able to work in a fast-paced department with multiple inbound media & competing priorities Able to organize, prioritize & plan incoming work with multiple inboxes A detail oriented analytical thinker with strong problem-solving skills & multi-tasking capabilities Learns fast and adapts quickly & with ease to a new or changing work environment Positive with a great attitude, advanced communication skills & leadership qualities Works well alone or as part of a team and is resourceful under pressure or when faced with a challenge Tech Savvy with In-depth knowledge of Microsoft Excel, Outlook, Word, PowerPoint, CRM, PRM, SAP, X-Sale, Salesforce, JDE Oracle, CSG Systems, WoodPro, ScoopSoft, Teams, Zoom, 3CX, Asana, AS400, Syndigo, Power BI, VMI EDI, ASN and much more
Program Officer at Government of Canada – Employment and Social Development CanadaProgram Officer at Government of Canada – Employment and Social Development Canada
Social and Health Leader, Payment Service Officer at Employment Social Development Canada (REMOTE)-Service CanadaSocial and Health Leader, Payment Service Officer at Employment Social Development Canada (REMOTE)-Service Canada