Caroline Garvey
Beeton,ON
Summary
Skilled customer service specialist with demonstrated success at Optima Communications, thriving in first-call resolution and cultivating lasting client relationships.
Overview
13
13
years of professional experience
Work History
Customer Care Agent
Optima Communications
Whitby, Ontario
01.2021 - 02.2024
- Consistently resolved first-call issues, maintaining high satisfaction scores.
- Gathered customer feedback to enhance service processes.
- Updated product knowledge regularly to provide optimal service and meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
Assistant Supervisor
Queens Quay Moving
Oshawa, Ontario
10.2015 - 12.2020
- Conducted periodic inventory checks to ensure accurate stock levels.
- Resolved customer complaints promptly to enhance satisfaction.
- Fostered a motivating work environment, boosting team morale significantly.
- Maintained current knowledge of industry trends and best practices.
Customer Care Agent
Simpro Solutions
Toronto, Ontario
03.2011 - 10.2015
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
- Ensured compliance with consumer protection laws to uphold regulatory standards.
- Engaged customers in meaningful conversations to address needs and answer product inquiries.
- Surpassed sales goals by implementing effective marketing strategies.
Education
Diploma - Business Management
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Customer service and support
- Relationship management
- Data analysis and entry
- Sales strategy
- Regulatory compliance
- Problem solving
- First call resolution
- Verbal and written communication
Affiliations
- Organizing and planning events
- Creative and artistic
- Appreciation of new cultures
Timeline
Customer Care Agent
Optima Communications
01.2021 - 02.2024
Assistant Supervisor
Queens Quay Moving
10.2015 - 12.2020
Customer Care Agent
Simpro Solutions
03.2011 - 10.2015
Diploma - Business Management
Centennial College of Applied Arts And Technology
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