Caroline Enriquez
Milpitas
Summary
Highly motivated professional retail worker with proven track record in training and mentoring. Skilled in cash handling, customer service, and point-of-sale systems, with strong focus on team collaboration and achieving consistent results. Reliable and adaptable, ensuring smooth operations and high performance in dynamic environments. Known for excellent communication and leadership abilities. Seeking opportunity to expand skills and career growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pandora Jewelry
08.2024 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Built personal clientele list by providing exceptional service, securing repeat business and referrals.
Cashier Trainer
Forizon Catering
08.2023 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
Sales Lead Keyholder
Areopostale
02.2022 - 06.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
Education
No Degree - Social Sciences Education
Ohlone College
Fremont, CA06-2026
High School Diploma -
Milpitas High School
Milpitas, CA06-2022
Skills
- Hiring and Recruiting Manager
- Fluent bilingualism
- Outlook
- Customer service
- Payment processing
- Team leadership
- Strategic planning
- Sales team training
- Data analysis skills
- Employee scheduling
- Leadership development
- Exceptional Communication skills
- Detail-Oriented
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Pandora Jewelry
08.2024 - Current
Cashier Trainer
Forizon Catering
08.2023 - Current
Sales Lead Keyholder
Areopostale
02.2022 - 06.2023
No Degree - Social Sciences Education
Ohlone College
High School Diploma -
Milpitas High School
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