Caroline Dupont
Pointe-Claire,QC
Summary
Dynamic Business Development Manager with a proven track record at MaxilloImplanto, excelling in client relationship building and strategic business planning. Demonstrated ability to exceed revenue targets by leveraging exceptional customer service and relationship management skills. Fostered long-lasting partnerships, significantly enhancing referral bases and achieving organizational goals through collaborative teamwork and innovative marketing initiatives.
Overview
31
31
years of professional experience
Work History
Business Development I Manager
MaxilloImplanto
09.2011 - Current
- Facilitated regular communication with referrals and patients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased referral base by identifying new business opportunities and cultivating strong relationships with key referrals.
- Developed customized solutions for referrals based on a deep understanding of their unique points, delivering exceptional value and driving repeat business.
- Consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous referrals notes and updated account information in company databases.
- Built relationships with referrals and patients to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Administrator I Coordinator
Endodontie Montréal
01.2007 - 05.2009
- Assisted in the development of marketing materials resulting in increased outreach efforts.
- Optimized communication channels by maintaining organized records of emails, memos, and reports.
- Provided exceptional customer service to both internal and external clients, resolving issues promptly.
- Assisted in the recruitment process by screening candidates, scheduling interviews, and conducting reference checks.
- Streamlined office processes by implementing new administrative procedures and tools.
- Coordinated events and meetings for senior management, creating a conducive environment for decisionmaking.
Administrator I Coordonator
Maxillo Vendome
01.1994 - 12.2003
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between our office and the hospitals, fostering open communication channels that improved overall organizational function.
Education
High School Diploma -
Polyvalente St-Henri
Montréal01-1987
Skills
- Business development and planning
- Customer service
- Client relationship building
- Goals and performance
- Relationship building and management
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Business Development I Manager
MaxilloImplanto
09.2011 - Current
Administrator I Coordinator
Endodontie Montréal
01.2007 - 05.2009
Administrator I Coordonator
Maxillo Vendome
01.1994 - 12.2003
High School Diploma -
Polyvalente St-Henri
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