Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Additional Information
Timeline
Generic

Caroline Dudar Gross

Calgary,AB

Summary

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Trained in POS systems with understanding of great salesmanship. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Part-time Waitress and Cashier

Pranna Restaurante
11.2021 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service, safety procedures, and restaurant policies and procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.

Education

Bachelor of Arts - Global Development Studies

University of Calgary
Calgary, AB
05.2027

Skills

  • Customer Needs Assessment
  • Inventory Control
  • Order Processing
  • Payment Processing
  • Problem-Solving Skills
  • Verbal/Written Communication
  • Teamwork and Collaboration
  • Exceptional Customer Service
  • Outgoing Personality
  • Guest Relations
  • Complex Problem-Solving
  • Cash Register Operation

Languages

English
Native or Bilingual
French
Elementary
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Accomplishments

  • Highest GPA in my class for all three years of High School - 2019, 2020, 2021.
  • Silver medalist in the Brazilian National Science Olypimcs - 2020, 2021.
  • Merit Scholarship at Coree International School - 2020, 2021.
  • Scored 118 out of 120 at TOEFL (Test of English as a Foreign Language) - 2021.
  • Graduated High School with honors, being awarded two diplomas (Brazilian National Curriculum and International Baccalaureate Diploma Program) - 2021.
  • Graduated High School with the highest GPA of the graduating class (4.0) - 2021.


Additional Information

Mondays: from 3 pm to closing. Wednesdays: from 7 pm to closing. Thursdays: from 3 pm to closing. Fridays: from 5 pm to closing. Saturdays: from opening to closing. Sundays: from opening to closing. I am available to work on holidays.

Timeline

Part-time Waitress and Cashier

Pranna Restaurante
11.2021 - 08.2023

Bachelor of Arts - Global Development Studies

University of Calgary

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Caroline Dudar Gross