Caroline Dsouza
Toronto,ON
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Trusted advisor that goes an extra mile to help individuals/organizations succeed.
Overview
7
7
years of professional experience
Work History
Student Counselor/ Child Protection Officer
Ambassador International Academy
2019.08 - 2023.07
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Responded to claims of abuse, neglect or safety concerns.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counselled children experiencing mental health concerns and disruptive incidents.
- Lead individualized and group counseling sessions with children and families.
- Completed internal assessments for students to identify needs and develop treatment plans.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented programs to support children's mental health and well-being.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Planned, promoted and managed parent workshops on assisting children in developing positive growth mindsets and attaining academic success along with positive parenting strategies.
Clinical Psychology Intern
Tawam Hospital
2019.01 - 2019.05
- Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
- Assisted licensed practitioners in diagnosis and treatment of chemical dependencies and psychiatric conditions such as alcohol abuse, palliative care in Oncology department, clinical depression and anxiety and eating disorders..
- Wrote reports on clients and maintained required paperwork.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Research Assistant
United Arab Emirates University
2017.10 - 2019.05
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
- Attended seminars and symposiums to improve overall knowledge and understanding.
Media Intern
Mangalorean.com
2016.10 - 2016.10
- Engaged in photography, graphic design and video content creation.
- Wrote authoritative and interesting copy on daily news
Education
Master of Science - Clinical Psychology
UNITED ARAB EMIRATES UNIVERSITY
ABU DHABI05.2019
Bachelor of Arts - Psychology, Criminology, Literature
SCHOOL OF SOCIAL WORK, ROSHNI NILAYA
MANGALORE, INDIA05.2017
Skills
- Counseling Services
- Child Abuse Expertise
- Special Education
- Life Skills Counseling
- Strong Communication and Interpersonal Skills
- Case Records Management
- Microsoft Office
- Customer Relations
- Fundraising Management
- Event Coordination
- Social Media Content Writing
- Artistic Activities Coordination
Volunteering Experience
Dubai Cares, Dubai, UAE (2019-Present)
Assisting in Toy Drives, Food donations and Fundraising
Animal Care Trust, Mangalore, India (2014-Present)
Assisting in Food donations and Fundraising
Member of Project Angel, Prevention of Child Sexual Abuse (NGO), Mangalore, India, (2015-2017)
Involved in taking sessions in schools and colleges on ‘safe and unsafe touch’, spreading awareness on CSA and counseling victims.
Timeline
Student Counselor/ Child Protection Officer
Ambassador International Academy
2019.08 - 2023.07
Clinical Psychology Intern
Tawam Hospital
2019.01 - 2019.05
Research Assistant
United Arab Emirates University
2017.10 - 2019.05
Media Intern
Mangalorean.com
2016.10 - 2016.10
Master of Science - Clinical Psychology
UNITED ARAB EMIRATES UNIVERSITY
Bachelor of Arts - Psychology, Criminology, Literature
SCHOOL OF SOCIAL WORK, ROSHNI NILAYA
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