Melinda D'Costa
Markham,Canada
Summary
Quick learner and self-motivated with a passion for working in long-term care homes through providing professional and timely support by utilizing experience and skills. Willingness to take on added responsibilities to help team achieve goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Support Assistant
Sienna Senior Living
Bloomington Cove Care Community
06.2022 - 03.2023
- Assisted infection prevention control leader Arubia Shyam in infection control.
- Restocking infection control items such PPE, Mask, Glove, Sanitizer.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal.
- Recognized and reported abnormalities or changes in patients' health status to the RN
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Assisted with dressing guidance, grooming.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Lunchtime Supervisor
St.John XXIII CES
09.2008 - 05.2022
- Assisted in supervising 50- 100 children between the ages of 4-13 during free periods.
- Assisting students in dressing appropriately for outdoor weather conditions
- Providing emotional support and solutions for students when confrontation arose
- Responding to emergency situations; such as administrating an EpiPen
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Assisted teachers during non-meal hours with classroom and student support needs.
Administrative Support
Fidelity Investments
06.1998 - 05.2006
- Operated various software and company-specific databases, word, Excel
- Supported 100 call center Customer Service Representative
- Executed record filing system to improve document organization and management
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Receiving opening, sorting, distribution of Mail to staff quickly and efficiently
- Processing weekly and monthly reports using Business objects and maintaining monthly excel sheet
- Maintained visitor room with marketing material and forms for walk-in client
Education
Bachelor of Arts - Arts Education
Wilson Collage
Mumbai India03.1986
Skills
- Fluent in English with working knowledge of Hindi
- Proficient with Microsoft Office, Word, and Excel
- Illness Adaptation
- Companionship and Emotional Support
- Direct Patient Care
- First Aid and Safety
- Patient Management
- Multitasking and Organization
- Mobility Assistance
Certification
- PSW NACC Certificate
- Long Term Care Home Assistant. Conestoga College
- Approaches to conflict and Escalated Situation's. Conestoga College.
- Soft Skills Training, YMCA GTA
- VSS Police Check.
- 2 Step TB Test .
- N-95 Respirator Fit Test -Size 1860
- First Aid
Objective
Seeking the opportunity to provide quality resident focused support and care rooted in compassion to the elderly in a long term care home setting.
Timeline
Care Support Assistant
Sienna Senior Living
06.2022 - 03.2023
Lunchtime Supervisor
St.John XXIII CES
09.2008 - 05.2022
Administrative Support
Fidelity Investments
06.1998 - 05.2006
Bachelor of Arts - Arts Education
Wilson Collage