CAROLINE CHERNOFF
Edmonton,AB
Summary
Dedicated Clerk with 16 plus years of experience in medical and business offices. Superb attention to detail and multitasking talents. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
Alberta Health Services
06.2020 - Current
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Identified communication channels to set roadmap to distribute information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Utilized office management software to record and track customer information.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data and processed system change to generate accurate reports.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Created and updated records and files to maintain document compliance.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Utilized productivity tools to complete tasks and improve performance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Entered data into system and updated customer contacts with information to keep records current.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Offered technical support and troubleshot issues to enhance office productivity.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
Medical Office Assistant
BARRHEAD CLINIC HOLDING LTD.
04.2008 - 12.2023
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Answered phone calls and messages for 6-physician medical facility, scheduling appointments, and handling patient inquiries.
- Registered patients and completed associated paperwork for accurate records.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Assisted with medical coding and billing tasks.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used multiple EMR'S to schedule appointments for doctor visits and procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Received and routed laboratory results to correct clinical staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Updated patient information and insurance details for accurate electronic medical records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
MEDICAL TERMINOLOGY - Medical Care
PENN FOSTER
Edmonton, AB01.2022
MEDICAL OFFICE ADMINISTRATION - Medical Care
ICS CANADA
Cold Lake, AB09.2000
CHILD PSYCHOLOGY - Psychology
ICS CANADA
Calgary, AB09.1995
BUSINESS ADMINISTRATION - Business
ICS CANADA
Calgary, AB04.1992
High School Diploma -
WILLIAM ABERHART
Calgary, AB06.1986
Skills
- Regulatory Compliance
- Switchboard Operation
- Customer follow-up
- Appointment Scheduling
- Customer Communication
- Information Processing
- Verbal and written communication
- Microsoft Office
- Interpersonal confidence
- Professional and mature
- Flexible and Adaptable
- EMR proficient
Languages
English
Full Professional
Timeline
Administrative Clerk
Alberta Health Services
06.2020 - Current
Medical Office Assistant
BARRHEAD CLINIC HOLDING LTD.
04.2008 - 12.2023
MEDICAL TERMINOLOGY - Medical Care
PENN FOSTER
MEDICAL OFFICE ADMINISTRATION - Medical Care
ICS CANADA
CHILD PSYCHOLOGY - Psychology
ICS CANADA
BUSINESS ADMINISTRATION - Business
ICS CANADA
High School Diploma -
WILLIAM ABERHART
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