Caroline Alebiosu
Brampton,ON
Summary
Detail-oriented and dynamic administrative professional with expertise in customer service, data entry and team collaboration seeking a challenging role within a dynamic organization. Committed to delivering exceptional support through strong ethical standards, excellent customer service, and efficient office management. Skilled in coordinating administrative operations, managing communications, and supporting business initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
LAMP Community Health Centre
Etobicoke, ON
02.2026 - Current
- Greet individuals at reception in a courteous and professional manner.
- Answer/transfer incoming phone calls; make outgoing calls as needed; take messages; check messages in inbox; and respond accordingly in a courteous, professional and timely manner.
- Register new clients, which includes assisting with filling out registration forms and de-roster clients as needed.
- Book client appointments for LAMP Programs and internal services; confirm new client appointments; and share the responsibility of calling clients for follow-up appointments as directed by the providers or client recall system.
- Receive urgent messages and direct information and/or chart to appropriate provider for timely follow-up.
- Arrange for translation/interpretation services as required.
- Perform data entry in the clinic’s Electronic Health Record(PSS Suite).
- Scan and file test results and correspondence in a timely manner and entering them into the patient chart on PSS.
- Provide coverage for other Administrative colleagues as appropriate when they are absent and contribute to overall team functioning by assisting where needed..
Administrative/Front Desk Receptionist
Cloverdale Rehabilitation Clinic
Etobicoke, ON
10.2023 - 03.2024
- Greeted and assisted patients, ensuring a welcoming environment and positive first impression.
- Provided information by answering Patients questions and enquiries via telephone and in-person.
- Scheduled and confirmed Patient appointments using the EMR (Accuro) system and clinic master’s software.
- Verified basic insurance details and helped with patient billing.
- Coordinated patient check-in and check-out processes, enhancing operational efficiency.
- Provided excellent customer service while attending to patient needs promptly.
Head of Operations
Sonora/Valiente Capital Limited
Lagos, NG
01.2018 - 01.2023
- · Oversaw the day-to-day company operations, ensuring all transactions are been treated promptly.
- Developed and implemented process improvements that streamlined workflows and reduced turn around time on transactions.
- Liaised with Bankers on all transactions to ensure customers satisfaction,
- Identified new opportunities, processes, and procedures that will improve client and operational efficiencies.
- Supervised and coordinated a team of three, for proper delivery on the job.
- Training and onboarding of new staff members to get acquainted on the job.
Transaction Officer
Insourcing Ltd(First Bank Nig Plc.)
Lagos,NG
08.2012 - 11.2017
- Collaborated with cross-functional teams to implement process improvements and drive efficiency.
- Ensured Vendors payment are properly raised and paid on time.
- Maintained database systems to track and analyze operational data.
- Followed up with Procurement dept. to ensure all ordered items are delivered on time.
- Scheduling, setting up, and preparing meetings.
- Attending to customers’ queries and ensuring problems are resolved promptly.
- Ensuring availability of Forex through the treasury department to customers Accomplishments:
- Form” M” processing and application for customers on the CBN platform and CRM systems.
- General inquiry, customer service operations, and managing bank customers like (GMT, WASCO, and JUMIA).
Education
MBA - Masters in Business Administration
Business School Netherlands (Ikeja Campus).
Lagos, NG09-2025
Diploma - Business Management
Humber College Institute of Technology And Advanced Learning
Etobicoke, ON08-2024
Higher National Diploma - Business Administration
Lagos City Polytechnic
Ikeja, Lagos06-2013
Ordinary National Diploma - Business Administration
Osun State Polytechnic, Iree
Osun State, Nigeria08-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Strong attention to detail
- Ability to multi-task
- , Excellent communication Skill
- Team Collaboration
- Proficiency in Microsoft Office suites (Word, Excel, PowerPoint, and Microsoft Outlook)
- Problem-solving skill
Languages
English
Certification
First Aid & CPR Certification, March, 2024.
Mask Fit Testing, January, 2026
Timeline
Administrative Assistant
LAMP Community Health Centre
02.2026 - Current
Administrative/Front Desk Receptionist
Cloverdale Rehabilitation Clinic
10.2023 - 03.2024
Head of Operations
Sonora/Valiente Capital Limited
01.2018 - 01.2023
Transaction Officer
Insourcing Ltd(First Bank Nig Plc.)
08.2012 - 11.2017
MBA - Masters in Business Administration
Business School Netherlands (Ikeja Campus).
Diploma - Business Management
Humber College Institute of Technology And Advanced Learning
Higher National Diploma - Business Administration
Lagos City Polytechnic
Ordinary National Diploma - Business Administration
Osun State Polytechnic, Iree