Caroline Albeza
Airdrie,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Service Crew Member
Wendys Fast Food
12.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Retail Sales Associate
Calvin Klein
09.2022 - 12.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Support Specialist
TaskUs
08.2018 - 07.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained and managed customer files and databases.
Administrative Assistant
Red Cross
01.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
Education
Diploma - Supply Chain Management
Bow Valley College
Calgary, AB06.2024
Bachelor of Science - Commerce And Business Administration
Saint Louis College
Philippines04.2018
Skills
- Strong Work Ethic
- Customer Service
- Efficient task completion
- Cash handling proficiency
- Inventory Management
- Order Accuracy
- Administrative task
- Microsoft Office
Timeline
Service Crew Member
Wendys Fast Food
12.2022 - Current
Retail Sales Associate
Calvin Klein
09.2022 - 12.2022
Customer Support Specialist
TaskUs
08.2018 - 07.2022
Administrative Assistant
Red Cross
01.2017 - 07.2018
Diploma - Supply Chain Management
Bow Valley College
Bachelor of Science - Commerce And Business Administration
Saint Louis College