Caroline Abbatescianna
Barrie,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
Regional Installation Manager
Orange Room Services
05.2004 - Current
- Work with over 200 sub contractors to perform installations across Ontario.
- I manager a team of 10 employees that directly report to me.
- Oversee the measure sales team to assist in training, costing jobs and potential issues on job sites.
- Review estimates
- Deal with all escalated and daily issue that arise on all job sites, work with clients and vendors to solve issues.
- Implemented systems to improve process efficiency and reduce project duration.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly operations meetings, facilitating stronger communication, and helping to resolve critical issues.
- Manage 4 warehouses in Ontario that receive in coming and outgoing product.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Operations Manager
Home Depot
03.1996 - 05.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Central Commerce Collegiate Institute
Toronto, ON06.1996
Skills
- Managing Operations and Efficiency
- Cross-Functional Team Management
- Managing Files and Records
- Coaching and Mentoring
- Scheduling and Coordinating
- Verbal and Written Communication
- Time Management
- Staff Management
- Overseeing Employees
- Customer Relationship Management
- Microsoft Excel
Timeline
Regional Installation Manager
Orange Room Services
05.2004 - Current
Operations Manager
Home Depot
03.1996 - 05.2004
High School Diploma -
Central Commerce Collegiate Institute
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