Carolina Villa Sossa

• Provided exceptional customer service to promote positive movie-going
  experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Enhanced customer satisfaction by troubleshooting and resolving various
  technical issues.

- Participated in software field testing to verify performance of developed projects.
- Create and run test cases and test plans.
- Generate test result reports and verify bug fixes.
- Use lifecycle management platforms, bug tracking systems, and collaboration tools to coordinate business processes.

• Updated old code bases to modern development standards, improving functionality.
• Participated in software field testing to verify performance of developed projects.
• Collaborated on stages of systems development from requirement gathering to production releases.
• Discussed issues with team members to provide resolution and apply best practices.