Mariana Vasquez
Brampton,ON
Summary
Experienced Hairstylist with 24 years of experience working with varying hairstyles and treatments and techniques. Customer-oriented professional with dedication to satisfaction and consistent communication. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
21
21
years of professional experience
Work History
Hair Stylist
HotnessCoffiure
06.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Offered professional cuts, color services and extensions to salon customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Distributed business cards outside of salon to generate new business.
Master Hairstylist
Curio Salon & Spa
06.2017 - 09.2020
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Collaborated with salon management to develop promotional campaigns or special events, driving increased revenue and attracting new clientele.
- Achieved consistent client satisfaction with expert application of hair extensions for added volume or lengthening effects.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Assisted in event preparation such as weddings or fashion shows by creating custom hairstyles that complemented the theme or individual style preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
- Maintained a clean and organized work station, ensuring adherence to salon hygiene standards and overall aesthetic appeal.
- Maximized productivity during peak times by effectively managing multiple clients simultaneously while maintaining quality service delivery.
- Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
- Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
- Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
- Conducted thorough consultations prior to chemical treatments such as perms or relaxers, ensuring client understanding and safety throughout the process.
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
- Consistently received positive feedback from clients, leading to frequent referrals and repeat business for the salon.
- Continually expanded industry knowledge through participation in workshops, trade shows, and certification courses, enhancing service offerings to clients.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Offered professional cuts, color services and extensions to salon customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Senior Hairstylist
EnVougue
02.2006 - 06.2017
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Hairstylist
Malena's Salon And Spa
10.2004 - 12.2005
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
Junior Hairstylist
Insieme For Hair II
04.2003 - 12.2004
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Received positive feedback from clients for outstanding listening skills and ability to execute desired styles accurately.
- Increased repeat business through building rapport with clients, understanding their preferences, and delivering consistent results.
- Achieved higher client satisfaction rates by addressing concerns promptly and professionally.
- Maintained a clean and sanitary work environment in accordance with state regulations, promoting overall salon health and safety.
- Managed appointment scheduling efficiently, optimizing time management while minimizing client wait times.
- Contributed to team success by supporting fellow stylists during peak hours or when faced with challenging tasks.
- Performed precision cuts, color treatments, and styling for diverse clientele, ensuring high-quality results.
- Developed long-lasting client relationships by providing exceptional customer service and follow-up care.
- Encouraged new customers by offering promotional discounts or referral incentives, growing the salon''s client base over time.
- Boosted salon revenue through upselling additional services and retail products to clients.
- Demonstrated versatility in performing various types of haircuts ranging from classic to trendy styles.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered professional cuts, color services and extensions to salon customers.
Junior Hairstylist
Hair Dynasty Above And Beyond
03.2003 - 03.2004
- Increased repeat business through building rapport with clients, understanding their preferences, and delivering consistent results.
- Received positive feedback from clients for outstanding listening skills and ability to execute desired styles accurately.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Achieved higher client satisfaction rates by addressing concerns promptly and professionally.
- Maintained a clean and sanitary work environment in accordance with state regulations, promoting overall salon health and safety.
- Continuously updated personal knowledge of industry trends and techniques, attending workshops and training sessions as needed.
- Supported marketing efforts by participating in photoshoots showcasing the salon''s diverse offerings.
- Contributed to team success by supporting fellow stylists during peak hours or when faced with challenging tasks.
- Performed precision cuts, color treatments, and styling for diverse clientele, ensuring high-quality results.
- Developed long-lasting client relationships by providing exceptional customer service and follow-up care.
- Offered input on innovative hairstyles during creative meetings contributing towards keeping the salon ahead of the curve.
- Boosted salon revenue through upselling additional services and retail products to clients.
- Developed strong time management skills, allowing for efficient completion of tasks in a fast-paced salon environment.
- Assisted in inventory management, ensuring adequate stock levels of salon supplies and products for daily operations.
- Demonstrated versatility in performing various types of haircuts ranging from classic to trendy styles.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
Education
No Degree - Cut, Color And Technique Class
Schwarftcoft Academy
Toronto, ON01.2007
No Degree - Color And Technique Class
Wella
Toronto, ON11.2005
No Degree - Color Class
Goldwell Class
Toronto, ON02.2005
No Degree - Color Class
Joico Class
Toronto, ON01.2005
No Degree - Cutting Collection Class
Wella Academy
Toronto, ON03.2004
No Degree - How To Start A Small Business
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON2004
No Degree - Police Powers Forensics
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON09.2003
No Degree - Hairstyling
Marca College
Toronto, ON10.2002
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto, ON06.2001
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Customer Education
- Hair analysis
- Appointment Coordination
- Cuts for women
- Outstanding client retention
- Balayage technique
- Updo styling
- Thermal styling
- Hair Straightening
- Sanitation Practices
- Color Corrections
- Chemical safety
- Creative coloring
- Foiling expertise
- Hair maintenance expert
- Photoshoot hairstyling
- Scalp treatments
- Barbering techniques
- Texture services
- Skin-tone management
- Hair Cutting and Trimming
- Clear Communication
- Product Sales
- Product Knowledge
- Shampooing and Conditioning
- Relationship Building
- Workspace Organization
- Adaptable to Changing Client Needs
- Decision-Making
- Clipper and Trimmer Operation
- Styling Suggestions
- Scalp Massage
- Scalp Care
- Staff Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hair Stylist
HotnessCoffiure
06.2020 - Current
Master Hairstylist
Curio Salon & Spa
06.2017 - 09.2020
Senior Hairstylist
EnVougue
02.2006 - 06.2017
Hairstylist
Malena's Salon And Spa
10.2004 - 12.2005
Junior Hairstylist
Insieme For Hair II
04.2003 - 12.2004
Junior Hairstylist
Hair Dynasty Above And Beyond
03.2003 - 03.2004
No Degree - Cut, Color And Technique Class
Schwarftcoft Academy
No Degree - Color And Technique Class
Wella
No Degree - Color Class
Goldwell Class
No Degree - Color Class
Joico Class
No Degree - Cutting Collection Class
Wella Academy
No Degree - How To Start A Small Business
Sheridan College Institute of Technology And Advanced Learning
No Degree - Police Powers Forensics
Sheridan College Institute of Technology And Advanced Learning
No Degree - Hairstyling
Marca College
High School Diploma -
Father Henry Carr Catholic Secondary School
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