Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Carolina Vargas

Carolina Vargas

Fonthill,ON

Summary

HR Generalist with extensive experience at Niagara Trailers, specializing in HR operations and workplace culture enhancement through effective talent acquisition and diversity initiatives. Proven skills in compliance management and conflict resolution, driving organizational change and boosting employee engagement to meet company objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HR Generalist

Niagara Trailers
St. Davids, Canada
09.2022 - Current
  • Establishes the HR department, setting up operations, systems, and processes from scratch.
  • Creates, evaluates, and revises company policies and practices for equity and legal compliance.
  • Develops an employee handbook detailing policies, procedures, and expectations clearly.
  • Acts as a change agent, collaborating with senior management to implement organizational changes.
  • Leads diversity and inclusion initiatives to ensure a respectful and equitable workplace.
  • Manages recruitment to attract and onboard diverse talent, enhancing workplace culture.
  • Provides a communication channel for employee concerns, promoting prompt issue resolution.
  • Identifies and develops training programs to align employee skills with company goals.

Warranty Clerk to HR Transition

Niagara Trailers
01.2017 - 09.2022
  • Processed all warranty claims promptly upon repair order closure.
  • Reviewed, processed, and tracked returned/rejected/adjusted warranty claims to a final resolution.
  • Checked repair orders against service history to prevent duplicate claims or claims for shop comebacks.
  • Contacted warranty claims representatives for claims requiring extra authorization or special assistance.
  • Maintained records of all claims submitted, returned/rejected, or paid and their statuses.
  • Managed manufacturer and aftermarket warranty policies and procedures.
  • Identified and documented exceptional cases for special agreements with manufacturers.
  • Closed repair orders daily, issuing refunds via work order or check as applicable.
  • Ensured warranty process compliance with audit requirements.
  • Reviewed claims were not processed within the manufacturer-prescribed timeframes.
  • Authorized transit claims, securing all necessary documentation and photographs.
  • Tracked warranty parts by noting the repair order number, replacement date, and disposal date.
  • Provided daily reports on claim statuses to the Service Manager.

Stay-at-Home Parent & Real Estate Portfolio Manager

Independent
St. Catharines, Canada
05.2010 - 01.2017
  • Committed seven years to family care alongside active management of a personal real estate portfolio.
  • Enhanced property management skills via oversight of numerous properties.
  • Conducted financial planning and budgeting for property upkeep and investment enhancement.
  • Secured high occupancy rates and tenant satisfaction with effective tenant relations.
  • Refined negotiation and conflict resolution abilities during landlord-tenant interactions.
  • Employed strategic planning for real estate investments, boosting property values and portfolio expansion.

Office and Passenger Services Manager

ATS at Calgary Intl Airport
Calgary, Canada
01.2008 - 01.2010
  • Welcomed passengers, processed ticket issuance, seat assignments, baggage checks, flight boarding, and passenger rebooking efficiently and courteously.
  • Safely and politely escorted passengers, including those with special needs.
  • Compiled and managed records of stock, including quantity, type, and value.
  • Oversaw passenger services personnel and cashiers, provided training, and addressed customer complaints and inquiries.
  • Ensured the provision of prompt, efficient, safe, and courteous service to passengers.
  • Prepared necessary documentation, including letters, quotations, and reports.
  • Monitored outstanding invoices, updated and maintained filing systems.
  • Processed supplier invoices and check requests, reconciled receipts with invoices.
  • Engaged with clients for domestic and international travel plans, providing information on transportation, cultural norms, currency exchange, and regulations.
  • Negotiated with tour operators and travel agencies for cost-effective rates.
  • Assisted in travel planning and booking for individuals and groups, offering choices and detailed information for decision-making.
  • Managed and distributed promotional materials both in-store and online to expand client base.

Education

College certificate - Human Resource Professional

HRCI
St. Catharines, ON
04.2021

Skills

  • EXCEL
  • OUTLOOK
  • MICROSOFT POWERPOINT
  • POWERPOINT
  • MICROSOFT WORD
  • Data Entry
  • Customer Service
  • Filing
  • Inventory Clerk
  • Human Resources Management
  • Workday
  • Recruiting
  • Human Resources
  • Performance Management
  • Workers' Compensation
  • Benefits Administration
  • Office Management
  • Management
  • Kronos
  • Payroll
  • Employee Orientation
  • Talent Acquisition
  • Event Planning
  • ATS
  • Interviewing
  • HR Sourcing
  • Strategic Planning
  • Microsoft Office
  • Recruitment strategies
  • Employee onboarding
  • Compliance management
  • Policy writing
  • Diversity initiatives
  • Performance management
  • Conflict resolution
  • HRIS management
  • Data analysis
  • Communication skills
  • Time management
  • Project management
  • Diversity and inclusion
  • Onboarding and orientation
  • Employee retention
  • HR analytics
  • Employment law compliance
  • Benefits administration
  • Recruitment and selection
  • Talent acquisition
  • Employee engagement
  • Employee relations management
  • Attendance management
  • Exit interviews
  • Policies implementation
  • Pre-employment screening
  • Talent management
  • Event planning
  • Training and mentoring
  • Conflict resolution tactics
  • Confidential document control
  • Employee relations
  • Recruiting support
  • Workplace diversity cultivation
  • Personnel relations
  • Recruitment life cycle

Certification

  • Driver's License
  • Human Resource Associate Professional Certificate, 09/01/20

Languages

Spanish
Native/ Bilingual
French
Elementary

References

References available upon request.

Timeline

HR Generalist

Niagara Trailers
09.2022 - Current

Warranty Clerk to HR Transition

Niagara Trailers
01.2017 - 09.2022

Stay-at-Home Parent & Real Estate Portfolio Manager

Independent
05.2010 - 01.2017

Office and Passenger Services Manager

ATS at Calgary Intl Airport
01.2008 - 01.2010

College certificate - Human Resource Professional

HRCI

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Carolina Vargas