Carolina Trujillo
Pico Rivera
Summary
Dynamic Customer Service Representative with a proven track record at Commerce Flowers, excelling in complaint resolution and relationship building. Expert in order tracking and CRM software, I enhanced customer satisfaction by implementing process improvements, ensuring timely deliveries, and fostering strong client connections. Committed to delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Commerce Flowers
Commerce
01.2020 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Garfield High School
Los Angeles, CA07-1990
Skills
- Customer service
- Order tracking
- CRM software
- Data entry
- Complaint resolution
- Relationship building
Timeline
Customer Service Representative
Commerce Flowers
01.2020 - Current
High School Diploma -
Garfield High School
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