Carolina Spilak
Hamilton,Canada
Summary
I am a dedicated and adaptable professional with an inspired attitude and an excitement to grow within the publishing industry. My grounded interpersonal skills and strong work ethic have been proven to promote results across multiple creative and business driven sectors. I am eager to contribute to the dynamic team at HarperCollins Publishing, and more specifically support Harlequin's marketing evolution in 2026.
Overview
16
16
years of professional experience
Work History
EXECUTIVE ASSISTANT
Golden Horseshoe Credit Union
Hamilton, Canada
04.2025 - Current
- Exercising strong organizational skills to manage multiple projects simultaneously.
- Actively collaborating with senior leadership to develop efficient office processes and procedures.
- Support the preparation of monthly financial statements and reconciliations.
- Routinely reviewing operating practices and procedures to determine areas needing improvement.
- Facilitate board meeting agendas and distribute supporting materials in advance for successful sessions.
HOSPITALITY LEAD
BN Local Hamilton
Hamilton, Canada
02.2023 - 10.2024
- Hired to join the BN Local team in opening their newest establishment.
- Evaluated new menu items and products for usefulness and suitability.
- Prepared space for opening through organizing work materials that would assist in maximum efficiency during service.
- Recommended measures for improving procedures and performance to increase overall service quality and enhanced job safety.
MANAGER FRONT OF HOUSE OPERATIONS
Kitchen Island Artisanal Bakery
Hamilton, Canada
03.2023 - 10.2023
- Managed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
- Kept records of sales data accurately in order to create detailed reports.
- Provided excellent customer service by greeting customers warmly and responding quickly to inquiries.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
BAKER AND BARISTA
Vintage Coffee Roasters
Hamilton, Canada
03.2021 - 11.2022
- Developed new recipes and promotions to market seasonal offerings and increase sales.
- Managed inventory of ingredients to ensure availability for production needs.
- Collaborated with local artists to showcase their work in the retail space and establish deeper connection with the Hamilton community.
SALES CONSULTANT
Saje Natural Wellness
Burlington, Canada
04.2019 - 06.2021
- Educated community members on the distillation process of the companies plant-based oils and discovered the products that best aligned with their needs.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
CLEANING TECHNICIAN
Elite Cleaning Services
Hamilton, Canada
04.2015 - 09.2018
- Demonstrated ability to perform detailed cleaning tasks in a timely and efficient manner.
- Communicated with clients to determine specific areas needing deep and detailed cleaning.
- Interacted professionally with employees and clients.
SALES AMBASSADOR
Vans
Toronto, Canada
12.2016 - 04.2018
- Began working with the Vans organization at Mapleview Mall Burlington, and later transferred to the Yonge and Dundas Toronto location with increased responsibilities and volume targets.
- Primary duties were ensuring exceptional customer service and memorable retail experiences.
- Analyzed sales data to adjust and improve sales strategies.
SERVER AND BARTENDER
The Collins Brewhouse
Hamilton, Canada
06.2010 - 08.2015
- Greeted and accommodated guests, building positive experiences from first the interaction.
- Prioritized multiple tasks in a face-paced environment while remaining efficient and composed.
- Checked in with guests throughout meal service and catered to any additional requests.
Education
HONOURS BACHELOR OF ARTS - ART HISTORY
McMaster University
Hamilton11.2025
BACHELOR OF DESIGN - FASHION COMMUNICATIONS
Toronto Metropolitan University
Toronto04.2017
Skills
- Creative strategist
- Organized administrator
- Proficient researcher
- Motivated team player
- Inquisitive learner
- Proactive communicator
Additional Skills And Training
- Events Assistance - Contributed to the production of local events at The Art Gallery of Hamilton including poetry readings, dance performances, and Fruit Salad run showcases.
- PR Marketing - Assisted The PR Department in the creative planning and distribution of PR packages for brands such as Amarula, Sesame Snaps, Tabasco, etc.
- Brand Development - Collaborated with ownership to curate brand identity and creative programming for Versato Dance Inc.
References
References available upon request
Timeline
EXECUTIVE ASSISTANT
Golden Horseshoe Credit Union
04.2025 - Current
MANAGER FRONT OF HOUSE OPERATIONS
Kitchen Island Artisanal Bakery
03.2023 - 10.2023
HOSPITALITY LEAD
BN Local Hamilton
02.2023 - 10.2024
BAKER AND BARISTA
Vintage Coffee Roasters
03.2021 - 11.2022
SALES CONSULTANT
Saje Natural Wellness
04.2019 - 06.2021
SALES AMBASSADOR
Vans
12.2016 - 04.2018
CLEANING TECHNICIAN
Elite Cleaning Services
04.2015 - 09.2018
SERVER AND BARTENDER
The Collins Brewhouse
06.2010 - 08.2015
HONOURS BACHELOR OF ARTS - ART HISTORY
McMaster University
BACHELOR OF DESIGN - FASHION COMMUNICATIONS
Toronto Metropolitan University