Carolina Sousa
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR
The Regional Insurance
07.2017 - Current
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Lazar Bakery
01.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Ibao
Toronto, ONHigh Schoool -
Phillip Pocock
Mississauga, ON06.2015
Skills
- Client Base Retention
- Multi-Line Telephone Operation
- Customer Service
- Administrative Support
- Credit Card Payment Processing
- Billing Inquiries
Certification
REGISTERED INSURANCE BROKER
Languages
Portuguese
Full Professional
Spanish
Limited Working
Timeline
CSR
The Regional Insurance
07.2017 - Current
Cashier
Lazar Bakery
01.2014 - 07.2016
Ibao
High Schoool -
Phillip Pocock
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