Carolina Ruiz
San Diego
Summary
Friendly and strong-minded individual with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Sortation Associate
Amazon
San Diego
11.2024 - 07.2025
- Cross-trained in multiple roles within sortation center to enhance operational flexibility.
- Collaborated with team members to consistently meet production deadlines and boost productivity.
- Adapted to changing schedules and workflows, maintaining high-quality output despite pressure.
- Applied Occupational Safety and Health Administration (OSHA) standards for safe lifting, working at heights, and hazardous materials handling.
Sales Agent
Babylon Management
San Diego
08.2024 - 11.2024
- Door-to-door representative who identified potential customers through communication and body language.
- Increased sales revenue by consistently meeting sales targets.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Service Advocate
Target
Hesperia
11.2022 - 08.2024
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Coordinated with cross-functional teams to ensure seamless performance, resulting in higher productive rate.
Education
Bachelor of Science - Marketing
San Diego State University
San Diego, CA05.2026
Associate of Science - Math and Science
Victor Valley College
Victorville, CA06-2024
Associate of Science - Business Administration
Victor Valley College
Victorville, CA06.2024
Skills
- Teamwork & Collaboration
- Customer service
- Public Speaking
- Empathetic
- Leadership
- Adaptability
- Resilience & Persistence
Languages
Spanish
Native/ Bilingual
Italian
Elementary
French
Elementary
Korean
Elementary
Affiliations
Study Abroad Program - Rome, Italy (Aug 2025 - Dec 2025)
• Immersed in an international academic environment, collaborating with
students from multiple countries
• Gained global perspective on business, culture, and social systems
• Developed cross-cultural communication and adaptability skills
• Analyzed global markets and European business practices
• Immersed in an international academic environment, collaborating with
students from multiple countries
• Gained global perspective on business, culture, and social systems
• Developed cross-cultural communication and adaptability skills
• Analyzed global markets and European business practices
Timeline
Sortation Associate
Amazon
11.2024 - 07.2025
Sales Agent
Babylon Management
08.2024 - 11.2024
Service Advocate
Target
11.2022 - 08.2024
Bachelor of Science - Marketing
San Diego State University
Associate of Science - Math and Science
Victor Valley College
Associate of Science - Business Administration
Victor Valley College