Carolina Rodriguez
Summary
Results-oriented General Manager with a proven track record of guiding teams and driving performance to achieve organizational success. Known for quick thinking and adept problem-solving skills that contribute to seamless operations and effective conflict resolution. Well-versed in process improvement methodologies and skilled in inventory control to optimize efficiency and cost-effectiveness.
Passionate about providing exceptional customer-centric service and driving sales. Thrives on representing a brand and is dedicated to delivering outstanding results while building meaningful relationships through effective communication and networking.
Overview
9
9
years of professional experience
Work History
General Manager
Badlands Bar
09.2024 - Current
- Responsible for all aspects of day to day venue functions. Ordering, inventory, hiring, social media, scheduling, and managing FOH and BOH team.
- Implemented performance metrics to evaluate team productivity and drive improvements.
- Developed training programs that advanced staff skills and operational knowledge.
BAR Representative
JTI
06.2022 - 06.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Prospected new accounts and created relationships to close new contracts between venues and JTI.
- Generated new leads through networking and attending industry events.
Head Server/Supervisor
Ruby Soho Bar
01.2020 - 03.2023
- Trained new servers on order management, food service quality and how to build rapport with guests.
- Keyholder, responsible for providing venue management 2-3 nights/week.
- Responsible for importing business sales to Excel, and improving sales/upsell to patrons.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Operations Lead
Lululemon
01.2017 - 01.2020
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
Education
Bachelor of Applied Science - Justice Studies
University of Guelph
Guelph, ON04.2021
Diploma - Community And Justice Services
Humber College
Toronto, ON04.2021
Skills
- Excellent communication
- Strong team player
- Self-motivated
- Time management
- Complex conflict resolution
- Supervising employees
- Guest satisfaction
- Mentoring
- Scheduling and coordinating
- Bilingual (Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Badlands Bar
09.2024 - Current
BAR Representative
JTI
06.2022 - 06.2023
Head Server/Supervisor
Ruby Soho Bar
01.2020 - 03.2023
Operations Lead
Lululemon
01.2017 - 01.2020
Diploma - Community And Justice Services
Humber College
Bachelor of Applied Science - Justice Studies
University of Guelph
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