Summary
Overview
Work History
Education
Skills
References
Timeline
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Carolina Orrego

Toronto,ON

Summary

Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.

Overview

5
5
years of professional experience

Work History

Dental Office Manager

Yorkville Village dental group
Toronto, ON
01.2023 - Current
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Developed promotional programs to attract new patients.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Maintained strong relationships with insurance providers to support timely claims processing and payment collection efforts.

Customer Service Specialist

OLG
01.2022 - 01.2023
  • In charge of attending lottery winners and processing their payment of the amount won
  • Providing support to internal and external OLG stakeholders by responding to queries, resolving issues, and providing clarification regarding OLG policies and procedures
  • Executing data entry and payment process as per OLG policies, procedures, and AGCO compliance regulations
  • Performing administrative tasks.

Legal assistant

416 Legal services
01.2019 - 01.2022
  • Verbatim note-taking at LAT Hearing
  • Issued & filed at Courthouse to issue documents in a new action or add to an existing file
  • Contacted insurance companies, CRA, OHIP, Hospitals, Physiotherapists, and Physicians to request CNRs, updated employment history, benefits, etc
  • Scheduled and managed calendars, requested and produced documents, and assisted with building client’s files for Discoveries, Productions, Undertakings, Motions, Trials and etc
  • In charge of translation from English to Spanish.

Education

Paralegal honours diploma -

Trios college
01.2019

Fashion Law -

uned university
01.2017

Skills

  • Multilingual: Fluent in English, Spanish, Italian and Albanian
  • Highly motivated, fast learner with a passion for building and a proven ability to work in high pressure environments
  • Great time management skills and highly organized
  • Very effective communication skills
  • Excellent legal research skills – E-laws, Justice Laws, Quicklaw, and CanLII
  • Computer skills such as Primafact, Firm Central, MS Office, PC Law, ACL and etc
  • Knowledgeable of the rules, statutes and regulations governing the Ontario Court of Justice and the Superior Court of Justice

References

References available upon request.

Timeline

Dental Office Manager

Yorkville Village dental group
01.2023 - Current

Customer Service Specialist

OLG
01.2022 - 01.2023

Legal assistant

416 Legal services
01.2019 - 01.2022

Paralegal honours diploma -

Trios college

Fashion Law -

uned university

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Carolina Orrego