Carolina Ornaghi
Salmon Arm,BC
Summary
Service-oriented Hospitality Worker known for high productivity and efficient task completion, specializing in customer service, conflict resolution, and time management. I excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
1905 Kitchen and Raw Bar
Salmon Arm, British Columbia
04.2022 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server-Deli and Sales Person
Tanto Latte
Salmon Arm, British Columbia
01.2019 - 01.2022
- I cultivated warm relationships with regular customers.
- I worked with a POS system to place orders, manage bills, and inventory.
- I explained menu items to customers, suggested fine-quality products to fulfill their needs, and explained good combinations of cheese and other products.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- During the slow periods of the day, I would restock supplies, keep tidy, and fill the shelves, replenish food items, paper products, and canned goods to keep the pantry well stocked during busy periods.
- I became well-trained in resolving guest complaints and maintaining complete customer satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and product knowledge to sufficiently answer questions regarding item sourcing, ingredients, and all details regarding any aspect of the shop/café.
- I was able to answer customer questions, recommend items, and record order information.
- I regularly managed the cash register to collect payments for food and drinks served, products sold, and deli-weighted products.
Education
Associate of Arts Degree -
Okanagan College
Salmon Arm, Canada09-2026
High School Diploma -
SAS
Sullivan06.2024
Skills
- Critical thinker
- Multitasking and organization
- Attention to detail
- Foreign language proficiency
- Team player
- Regulatory compliance
- Guest seating
- Item promotion
- Upselling techniques
- Energetic and outgoing
- Suggestive selling
- Customer service
- Communication skills
- Problem-solving skills
- Dining room cleaning and upkeep
- Menu memorization and presentation
- Polite and friendly
- Greeting and seating guests
- Table bussing
- Billing and payment processing
- Adaptable and flexible
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Professional
Certification
- Food safe certificate
References
References available upon request.
Timeline
Server
1905 Kitchen and Raw Bar
04.2022 - Current
Server-Deli and Sales Person
Tanto Latte
01.2019 - 01.2022
Associate of Arts Degree -
Okanagan College
High School Diploma -
SAS
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