Carolina Mazo Correa
North Vancouver,BC
Summary
Driven by a robust background in operations and human resources management at On Stage Cleaning INC, I excel in project management and leadership, enhancing operational efficiency and team productivity. Skilled in fostering client relations and team collaboration, my proactive approach has significantly propelled organizational growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Manager/Office Manager
On Stage Cleaning INC
Vancouver, British Columbia
07.2022 - Current
- Supervised operations staff, and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed each client's projects and budgets to accomplish the expected results within the estimated time and resources provided.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
Office Manager/Human Resources Manager
On Stage Cleaning INC
Vancouver, British Columbia
07.2020 - 06.2022
- Supervised the operations team to support operational excellence and excellent customer service.
- Assisted in recruiting, hiring, and training team members.
- Coordinated with the Operations Manager on different operational issues and promotional activities.
- Communicated with customers to achieve satisfaction with the products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources, and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Cast Member
Cineplex
09.2019 - 03.2020
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks by size, style, and color.
- Greeted customers entering store and responded promptly to customer needs.
Server Supervisor
Peak Of Catering
04.2019 - 03.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Communications Trainee
EAFIT University
Medellin, Antioquia
01.2018 - 07.2018
- Assist the communication process inside the Summer School of EAFIT.
- Coordinated international groups are taking cultural exchange programs on the campus.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Helped with photo and video production, and performed visual and sound editing tasks.
- Built and maintained positive relationships with students, international visitors, and providers.
- Gathered information on customer opinions, and adjusted plans to capitalize on current trends.
- Assisted with marketing strategy development to increase public awareness, and customer engagement.
Education
Business Management Advanced Diploma - Business
BRITISH COLUMBIA TECHNOLOGY INSTITUTE
Vancouver, BC05.2020
Film Production Diploma - Film Production
VANCOUVER FILM SCHOOL
Vancouver, BC08.2019
Bachelor of Arts - Communications
Universidad Pontificia Bolivariana
Medellin10.2018
Skills
- Project Management
- Leadership
- Complex Problems Analysis
- Resource Coordination
- Relationship management
- Productivity improvement
- Calm under pressure
- Self-Directed
- Teamwork and collaboration
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager/Office Manager
On Stage Cleaning INC
07.2022 - Current
Office Manager/Human Resources Manager
On Stage Cleaning INC
07.2020 - 06.2022
Cast Member
Cineplex
09.2019 - 03.2020
Server Supervisor
Peak Of Catering
04.2019 - 03.2020
Communications Trainee
EAFIT University
01.2018 - 07.2018
Business Management Advanced Diploma - Business
BRITISH COLUMBIA TECHNOLOGY INSTITUTE
Film Production Diploma - Film Production
VANCOUVER FILM SCHOOL
Bachelor of Arts - Communications
Universidad Pontificia Bolivariana
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