Carolina Luna
National City
Summary
Dynamic individual with hands-on experience in Trip Planning and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Information & Trip Planning Clerk
MTS
10.2024 - Current
- Ensured all relevant information was up-to-date on official websites, keeping the public informed about ongoing projects.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
Assistant Manager
Panda Express
08.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hostess
Red Lobster
09.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout the assigned shift.
Education
Highschool Diploma -
San Diego High School
Skills
- Training and Development
- Hospitality and Accommodation
- Directing Team Members
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Conflict resolution
Language
English
Spanish
Timeline
Information & Trip Planning Clerk
MTS
10.2024 - Current
Assistant Manager
Panda Express
08.2020 - 04.2023
Hostess
Red Lobster
09.2019 - 01.2020
Highschool Diploma -
San Diego High School
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