Sandra Marino
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Local Manager
Cherry Hill Program ( Seasonal )
St. Albert, AB
11.2023 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Daily schedules during the Christmas season, including opening and closing.
- Daily deposits into banks and cash.
- Making employee schedules for the season.
- Ensuring that workers are meeting company requirements.
- Ensuring that when visitors meet Santa, they are immersed in an unforgettable season.
- Using UKG programming .
- Photographing guests every day.
Officer Official ( Seasonal )
Robert Half ( Government Program )
Edmonton
01.2023 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted callers in applying for government programs .
- Recovery Data Entry ( Remote).
- Confirming that the employee's hours were accurate.
- Updating the employee's time card with their stat salary, overtime, and hours worked.
Customer Service Representative
LCBO
10.2010 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
Manager
Dw pasta & grill
11.2007 - 10.2010
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Proserve certified .
De-icer
Hudson General
Mississauga
10.2005 - 11.2007
- Aligned closely with airline schedules, ensuring timely completion of necessary tasks before takeoff deadlines.
- Provided support during extreme weather events, enabling flights to continue operating safely despite challenging conditions.
- Streamlined deicing operations for increased efficiency and faster turnaround times.
- Maintained proper documentation of all deicing activities for compliance with federal regulations and company policies.
Baggage Handler
Hudson General
Mississauga, ON
04.2000 - 10.2005
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Education
Graduate Certificate -
Downsview Secondary School
North York, ONSkills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Upselling Products and Services
- Staff Management
- Production Standards
- Time Management
Languages
Spanish
Professional Working
Timeline
Local Manager
Cherry Hill Program ( Seasonal )
11.2023 - 12.2023
Officer Official ( Seasonal )
Robert Half ( Government Program )
01.2023 - 11.2023
Customer Service Representative
LCBO
10.2010 - 09.2022
Manager
Dw pasta & grill
11.2007 - 10.2010
De-icer
Hudson General
10.2005 - 11.2007
Baggage Handler
Hudson General
04.2000 - 10.2005
Graduate Certificate -
Downsview Secondary School