Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

CAROLINA LOPEZ

PALMDALE

Summary

Compassionate Medical Front Office Receptionist known for high productivity and efficiency in task completion. Possess specialized skills in patient scheduling and electronic health records management. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front office duties and enhancing patient care experience.

Overview

13
13
years of professional experience

Work History

Medical Front Office Receptionist

City of Hope
Santa Clarita
10.2023 - Current
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Ordered office supplies as needed to maintain inventory levels.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Receptionist

Rancho Wellness Center
Palmdale
12.2022 - Current
  • Medical receptionist for an outpatient physical therapy private practice. Performing various duties such as running insurances, checking in and out patients for appointment. Calling patients to remind them of appointments. Assisting the PA in the back with patients.

Patient Service Rep

Antelope Valley Outpatient Imaging
01.2020 - 01.2023
  • Assisting all patients coming in for radiology exams, such as checking patients in, registering walk in appointments, scheduling exams, and giving patients oral contrast for upcoming exams. Accurately obtaining demographics, insurances, billing information. Verify insurances prior to patients coming in, obtaining orders from MD offices if needed.

Customer Service Rep/Teller

Advance America
Palmdale
01.2018 - 01.2019
  • Handling money and helping customers with their loans, making daily money deposits. Answering and making courtesy calls. Responsible for handling customer transactions.

Customer Service Rep

Estrella Insurance
Palmdale
01.2016 - 01.2018
  • Schedules weekly inventory pickups and deliveries with vendors. Conducted weekly walk throughs with managers. Setting up meetings and explained membership contracts.

Sales Agent

Fred Loya Insurance
01.2013 - 01.2016
  • Organized company files and creating support systems to decrease workload and increase productivity. Hit sale quotas to over 25 regional sales managers in the West coast.

Education

High School -

Pete Knight High School
Palmdale, CA
01.2007

Skills


  • Proficient in EPIC
  • Customer service
  • Attention to detail
  • Exceptional communication
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • HIPAA compliance
  • Referral verification
  • Electronic medical records
  • Front desk operations
  • Multi-line telephone systems

Languages

Spanish
Professional

References

References available upon request.

Timeline

Medical Front Office Receptionist

City of Hope
10.2023 - Current

Receptionist

Rancho Wellness Center
12.2022 - Current

Patient Service Rep

Antelope Valley Outpatient Imaging
01.2020 - 01.2023

Customer Service Rep/Teller

Advance America
01.2018 - 01.2019

Customer Service Rep

Estrella Insurance
01.2016 - 01.2018

Sales Agent

Fred Loya Insurance
01.2013 - 01.2016

High School -

Pete Knight High School

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CAROLINA LOPEZ