Carolina Haro
Gridley
Summary
Compassionate and Bilingual Certified Clinical Medical Assistant (CCMA-AC) with hands on experience in both administrative and clinical settings. Committed to providing quality care and supporting healthcare teams to achieve and improve positive patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OUTREACH AND PREVENTION COORDINATOR
AMPLA HEALTH MEDICAL
MARYSVILLE
02.2025 - Current
- Administer point of care HIV and Hepatitis C screenings through rapid finger stick procedures
- Connect Individuals to follow up care maintaining confidentiality and following HIPAA guidelines
- Track outreach activities and testing outcomes
- Conduct targeted outreach in high risk and underserved communities to raise awareness about HIV and STI Prevention and treatment
CALL CENTER OPERATOR
AMPLA HEALTH
MARYSVILLE
02.2024 - 02.2025
- Answer high volumes of incoming calls in a professional and courteous manner
- Triage calls to appropriate department or staff based on caller needs
- Assist callers with questions, concerns, or service requests while maintaining a calm and helpful tone
- Resolve complaints or escalate issues when necessary to ensure customer satisfaction
- Schedule appointments and services using internal EHR system
CERTIFIED MEDICAL ASSISTANT
AMPLA HEALTH
GRIDLEY
08.2017 - 02.2024
- Take and record patient's vital signs
- Prepare patients for examinations, assist with procedures, and ensure patient comfort
- Collect and process lab specimens
- Administer immunizations as directed by providers
- Perform basic diagnostic tests such as EKG's, vision screening, and glucose checks
- Sterilize and set up exam rooms and medical instruments in accordance with infection control protocols
- Maintain accurate and confidential patient records using EMR systems
- Schedule patient appointments and process referrals and diagnostic imaging appointments
- Provider patient education materials related to diagnoses, preventative care, and treatments
- Explain procedures, medication, and follow up instructions in a clear and respectful manner
- Adhere to HIPAA and OSHA standards as well as clinical policies and procedures
- Assisted inventory management
- Collaborated with clinical leadership to gather required documentation for Medical and CHDP audits
- Assisted with Chiropractic/ Pediatric, MD, PA providers
- Provided scribing support to the physician during patient visits, accurately documenting clinical encounters in real time
AFTER SCHOOL PROGRAM EDUCATOR
LIVE OAK UNIFIED SCHOOL DISTRICT
LIVE OAK
08.2016 - 08.2017
- Support Students with homework assistance in a structured setting
- Plan and lead engaging educational and enrichments activities
- Maintain a safe respectful environment for all students
- Communicate effectively with parents/guardians, school staff and program supervisors regarding student progress and concerns
- Ensure student safety by following all program protocols, including emergency procedures and health guidelines
Education
Certification as a Medical Assistant - CCMA-AC
Cambridge Junior College
Yuba City, CA07.2016
High school Diploma -
Live Oak High School
Live Oak, CA06.2010
Skills
- Proficient in Medical Terminology
- Familiar with CHDP and Medi-Cal requirements
- Experience with electronic medical records
- Understanding infection control and standard precautions
- Skilled in patient chart preparation and documentation
- Appointment Scheduling
- Managing referrals and follow ups
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Knowledge in insurance verification and prior authorizations
- Managing confidential paperwork
- Bilingual: Fluent in English/Spanish
- Strong verbal and written communication skills
- Strong interpersonal and active communication listening skills
- Experienced in de-escalating patient concerns calmly and professionally
- Communicate effectively with diverse populations and age groups
- Task Oriented
- Organized
- Quick learner
- Adaptable to changes in fast paced medical environments
- Compassionate and empathetic patient care approach
Certification
CCMA-AC
Certification Verification
https://ccbma.org/verify-a-certification/?profile-19803
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
OUTREACH AND PREVENTION COORDINATOR
AMPLA HEALTH MEDICAL
02.2025 - Current
CALL CENTER OPERATOR
AMPLA HEALTH
02.2024 - 02.2025
CERTIFIED MEDICAL ASSISTANT
AMPLA HEALTH
08.2017 - 02.2024
AFTER SCHOOL PROGRAM EDUCATOR
LIVE OAK UNIFIED SCHOOL DISTRICT
08.2016 - 08.2017
Certification as a Medical Assistant - CCMA-AC
Cambridge Junior College
High school Diploma -
Live Oak High School
Similar Profiles
Aide OrejelAide Orejel
Customer Service Representative at Ampla Health MedicalCustomer Service Representative at Ampla Health Medical
Himrat SinghHimrat Singh
Quality Nursing Supervisor at Ampla HealthQuality Nursing Supervisor at Ampla Health
ANTHONY PLOANTHONY PLO
HIV Case Manager, Telemedicine Coordinator Assistant, MA/Telemedicine Assistant Coordinator at Ampla HealthHIV Case Manager, Telemedicine Coordinator Assistant, MA/Telemedicine Assistant Coordinator at Ampla Health
Jonah KozickyJonah Kozicky
Volunteer at Hope Lutheran Church Minneapolis MNVolunteer at Hope Lutheran Church Minneapolis MN
ISAAC RAMIREZISAAC RAMIREZ
Marketer at Sam's Indoor Soccer ArenaMarketer at Sam's Indoor Soccer Arena