Carolina Guevara
Calgary,AB
Summary
Health and Safety Professional offering experience in occupational health and safety settings. I am systematic about assessing and improving worker conditions through short- and long-term monitoring strategies. Highly analytical, observant, methodical, and skilled at identifying and resolving diverse concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Health and Safety Coordinator
Culligan of Canada c/o Culligan Water
Calgary, AB
08.2019 - Current
- Developed, implemented and monitored safety policies and procedures for the company.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
- Created detailed reports on any accidents or incidents that occurred in the workplace.
- Investigated potential hazards and risks associated with new projects or activities.
- Conducted risk assessments to identify potential health and safety issues in the workplace.
- Ensured compliance with applicable federal, state, and local laws regarding health and safety standards.
- Monitored employee performance related to safety practices and provided feedback when necessary.
- Audited internal processes related to health and safety regulations on a regular basis (COR Audit certified).
- Analyzed data from previous audits and inspections to determine areas needing improvement.
- Utilized statistical analysis to improve awareness, change behavior and drive continuous program improvement.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Performed cost-benefit analysis to evaluate project feasibility.
- Provided recommendations based on data analysis results.
- Analyzed large datasets using statistical methods and software programs.
- Assisted in developing a comprehensive database management system.
- Advised senior leaders on ways that analytics could improve decision making processes.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Conducted detailed analysis on key trends and findings to summarize findings for leadership.
Accounts Receivable Lead
Culligan of Canada ULC c/o Culligan Water
Calgary, AB
01.2016 - 12.2019
- Developed and maintained a system for tracking accounts receivable activities, ensuring the accuracy of all records.
- Analyzed customer payment patterns to identify potential collection issues and develop solutions.
- Provided assistance to customers regarding billing inquiries or disputes, resolving issues promptly and accurately.
- Implemented best practices for efficient processing of accounts receivable transactions.
- Identified areas of improvement in the overall accounts receivable process and implemented changes accordingly.
- Accessed financial information to answer questions and gather details about specific accounts.
Customer Service Lead
Culligan of Canada ULC c/o Culligan Water
Calgary, AB
01.2014 - 12.2015
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Resolved escalated issues from team members or customers in an efficient manner.
- Identified opportunities to increase sales through cross-selling products or services.
- Monitored team performance against set targets and KPIs.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Receptionist
Culligan of Canada ULC c/o Culligan Water
Calgary, AB
01.2013 - 12.2013
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Occupational Health And Safety Diploma - Occupational Health And Safety
University of New Brunswick
Fredericton, NB11.2024
Canadian Registered Safety Professional (CRSP) - Occupational Health And Safety
University of New Brunswick
Fredericton, NB06.2024
Skills
- Analytical and Critical Thinking
- Accident Investigation
- Root Cause Analysis
- Program Development
- Workplace Hazard Mitigation
- Risk Assessment
- Training & Development
- Corporate Processes and Procedures
- Critical Thinking
- Regulatory Compliance
Certification
- Joint Health and Safety Committee Training
- COR Auditor Certify with ACSA
- Leadership for Safety Excellence with ACSA
- CSTS 2020 Fundamentals with ACSA
- Principles of Health and Safety Management (PHSM)
- Intermediate First Aid - Level C CPR and AED
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
National Health and Safety Coordinator
Culligan of Canada c/o Culligan Water
08.2019 - Current
Accounts Receivable Lead
Culligan of Canada ULC c/o Culligan Water
01.2016 - 12.2019
Customer Service Lead
Culligan of Canada ULC c/o Culligan Water
01.2014 - 12.2015
Receptionist
Culligan of Canada ULC c/o Culligan Water
01.2013 - 12.2013
Occupational Health And Safety Diploma - Occupational Health And Safety
University of New Brunswick
Canadian Registered Safety Professional (CRSP) - Occupational Health And Safety
University of New Brunswick
- Joint Health and Safety Committee Training
- COR Auditor Certify with ACSA
- Leadership for Safety Excellence with ACSA
- CSTS 2020 Fundamentals with ACSA
- Principles of Health and Safety Management (PHSM)
- Intermediate First Aid - Level C CPR and AED
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