Carolina Guajardo
London,ON
Summary
To thrive in customer service/Sales Representative role by providing exceptional service using my honed communication and interpersonal skills to exceed customer expectations and maximize sales opportunities. I aspire to continually sale techniques, ultimately contributing to the growth and success of the company while also refining my abilities in customer satisfaction, achieving personal and professional growth. I am dedicated to continuous learning and a committed team player.
Overview
23
23
years of professional experience
Work History
Benefits Specialist
Globe Life - AIL Division
04.2023 - 09.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Client needs analysis to provide them with solutions and guided them to make educated decisions.
- Developed strong customer relations through rapport building.
- Pursued continuous education and training and amplify product knowledge and honed sales skills.
English Conversation Teacher
Universidad Autonoma De Chile
03.2013 - 07.2022
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
- Administered and graded tests and assignments to evaluate student progress.
- Maintained complete student records with accurate grades and attendance information.
Business Owner/Administrative Manager
Mawaanca Nightclub And Karaoke
10.2003 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
Assistant Store Manager/Sales Associate
International Clothiers
Toronto, ON
07.2000 - 08.2002
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Financial Services And Insurance
Life Licence Qualification Program (LLQP)
Durham, ON05.2023
Business Administration
CIMT College
Mississauga, ON04.2022
Skills
- Excellent Verbal and Written Communication
- Customer Relations Management
- Strong Organizational Skills and Time Management
- Critical-Thinking, Problem-Solving and Decision-Making
- Attention to Detail
- Adaptability and Learning Agility
- Sales and Negotiations Skills
- Computer Proficiency
- Team collaboration
- Confidentiality Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefits Specialist
Globe Life - AIL Division
04.2023 - 09.2023
English Conversation Teacher
Universidad Autonoma De Chile
03.2013 - 07.2022
Business Owner/Administrative Manager
Mawaanca Nightclub And Karaoke
10.2003 - 06.2013
Assistant Store Manager/Sales Associate
International Clothiers
07.2000 - 08.2002
Financial Services And Insurance
Life Licence Qualification Program (LLQP)
Business Administration
CIMT College
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