Carolina Garcia
Rancho Santa Margarita
Summary
Knowledgeable Desired Position with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Kohls Department Store
10.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assembly Line Worker
Oakley
04.2015 - 10.2015
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Sales Associate Manager
Dollar Bookfair
05.2012 - 03.2015
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2011
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Kohls Department Store
10.2019 - Current
Assembly Line Worker
Oakley
04.2015 - 10.2015
Sales Associate Manager
Dollar Bookfair
05.2012 - 03.2015
High School Diploma -
Trabuco Hills High School
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