Carolina Flores
Sun City
Summary
Customer service representative with experience in identifying areas for improvement in customer service processes and implementing effective changes. Skilled in assisting customers with product selection, order management, billing inquiries, and technical support, resulting in enhanced customer satisfaction. Proven ability to resolve complex issues by collaborating with various departments to deliver tailored solutions. Demonstrated expertise in tracking orders and conducting follow-ups to ensure timely delivery and maintain strong customer relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Minka group
Corona
06.2006 - 04.2025
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
GED -
Milor High School
Rialto, CA06-2004
Skills
- Customer service
- Technical support
- Order tracking
- Product knowledge
- Sales support
- Customer relationship management
- Problem resolution
- Team collaboration
- Follow-up communication
- Call center experience
- Multitasking and organization
- Technical troubleshooting
- Product and service solutions
- Training development aptitude
- Data entry
- Research
- Administrative support
- Adaptive team player
- Reading comprehension
- Order processing
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Minka group
06.2006 - 04.2025
GED -
Milor High School